How can I view # of replies submitted to a conversation with a particular customer - to understand how many messages it takes before customer's problem is resolved?

Hey @tolga​ 👋🏼

Currently there is no specific way you can view the number of replies within in one conversation. You'd manually have to go through and count the responses sent by the teammate. I'll flag this to the team as a feature request for you 🚀

Please provide any other feedback or any additional context you may have in regards to your use case here - I will pass this along to the Product team for you!