we have a custom action that creates customer leads in Dynamics 365.
I am trying to understand how long it takes from the moment a customer triggers the custom action to a successful response from the API endpoint we have created.
I also understand that there is some kind of hardcoded timeout for custom actions in Intercom - I need to know the following three things -
1) how do I access logs/reports in the intercom platform for specific custom actions?
2) how long is the hardcoded timeout limit for a custom action in Intercom?
3) where does intercom store metrics on timeout errors or other issues with custom actions? there is nothing in the help articles I can find about this.
I find that these questions to intercom take a few days to a week to get answers to, so asking here and via the intercom help chat in case anyone else has figured this out already.
Best answer by Racheal
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2) The maximum amount we wait for custom action to return a response is 15 seconds. After 15 seconds, it will timeout.