I wanna use the intercom widget only for knowledge base, with our articles, but I would like to turn off the option to talk or send a message to my inbox on my widget. According with setup customize doc there is a note that says:
Note: “Messages” is a permanent space in the Messenger and can’t be turned off.
So, is there any other way that I can only show my articles without chat option?
Best answer by Oseas
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Hey @ítalo ! Oséas here from the Customer Support Specialist team 🕵️
At the moment, is not possible to disable "Messages" as you mentioned. However, we know that many customers, like you, use the Messenger for other purposes rather than sending and receiving messages. Our Product Team have this into consideration but currently, we don't have a planned release time or confirmation if this will be available. I'll make sure to flag this to our @Product Wishlist to reinforce that.
As a workaround, you can turn off the option "Let visitors/users start a conversation" so customers can't contact you from the "Send us a message" button 👇
The Messenger would look like this instead👇
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