Answered

Converting a lead to user without external id

  • 9 November 2022
  • 1 reply
  • 139 views
J

Hi, i want to change a lead to a user via changing the role by updating the contact, in the past before the contact model when you converted a lead to user it was optional to copy over the id (external id) if you gave it the email as id, this isn't possible with the contact model.

​

so in short my problem is:

  • leads always have id's
  • when changing the lead to user the id stays
  • updating the external id to null or empty doesn't remove the id only updates it (with email present)
icon

Best answer by Daniel M15 14 November 2022, 17:15

View original

1 reply

Daniel M15
Userlevel 2

Hey @jeffrey h​! Daniel from Customer Support Engineering here 🔧 

 

You can convert a lead to a user with the Merge Two Contacts endpoint. Please know that it is expected behaviour that the lead carries over their user ID when they are converted. If you want to change this ID, you'll need to use our update a contact endpoint. It is not currently possible to remove the external ID of a lead/user via API.

 

Hope this helps!

Daniel McGovern, Customer Support Engineer @ Intercom

Reply


Terms & ConditionsCookie settings