Best answer by Shauna
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Userlevel 3
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- Community Manager
- 159 replies
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18 November 2022
- Answer
Hey @jessica f​ 👋🏼
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There is both an inbox app and an operator bot that send end-users the option to switch the conversation channel to WhatsApp instead of the messenger.
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The operator bot can be toggled on/off under the app store WhatsApp settings:
This can be found in the WhatsApp Settings in the app within the App Store 👍🏼
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