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Good afternoon. Is it possible to add an executing code to the trigger that can check for the presence of installed software on the user's device?

  • 18 November 2022
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Good afternoon. Is it possible to add an executing code to the trigger that can check for the presence of installed software on the user's device?
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Best answer by Daniel M15 24 November 2022, 18:55

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Hey @! Daniel from Customer Support Engineering here 🔧 

 

This isn't something that would be visible to Intercom. Intercom cannot be "installed" on a device to check for downloaded software. You would need the user to supply you with this info or use a downloaded tool to run the detection and then send it to Intercom.

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