We would like to know the number of emails that customer sent on a day and we've responded to. How to easily track this?
Userlevel 4
+5
- Customer Support Engineer
- 512 replies
-
27 November 2022
Hey @user2421​ Racheal from the support engineer team here👋Â
Â
You can filter a Custom Report by Email channel and pull up on the specific time range you are looking for:
From here you can also see the conversations, and download a CSV. Another option would be the Conversations Report filtered by channel, which shows a variety of metrics:
Reply
Join the Intercom Community 🎉
Already have an account? Login
Login to the community
No account yet? Create an account
Intercom Customers and Employees
Log in with SSOor
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.