Question

Can I customise the default push notification Intercom sends out on chat response to the customer?

  • 24 November 2022
  • 1 reply
  • 104 views

I managed to have push notifications working in our Expo EAS app with `@intercom/intercom-react-native` library and `config-plugin-react-native-intercom`. They are working fine, but:

when I answer a customer form Intercom chat dashboard the push notification subject is my Intercom user name and the body is only a couple of words that I wrote the message to customer.

Can I customise the push notification to something like: subject - "Company Name:, body - "Hey, Company Name just sent you a message, please check it out" ?


1 reply

Userlevel 4
Badge +5

Hey @user2061​ Racheal from the support engineer team here👋 

 

At the moment, Intercom does not support the ability to customize our push notifications. But I totally understand where you're coming from here and I would love to pass this along as a feature request for the product team. This is a great idea for the @Product Wishlist​!

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