When I try to show articles using the messenger, the title load and I can search for content but the actual article will not have the content.

Hey @user2427​ Racheal from the support engineer team here👋 

It looks like you are working with my teammate Laura, but I'll try to some additional clarity on what I'm seeing here. You said that you login to help.lifebooster.ca and see all Articles as expected, but when you go to https://intercom.help/lifebooster_support/en/ you are only seeing the available to all Articles- so it sounds like the issue is specifically with the Intercom domain. This is actually working as expected, as you are trying to view Articles that are targeting users while you are on the Intercom Help Center domain (logged out).

You will not be able to see the Articles targeting only users on the Intercom domain, you are also targeting users with specific Tags, so you will need to be logged in as a user that matches the Tag as well. Something to keep in mind here, if your Help Center doesn’t share a top-level domain with your web app, users who are logged-in on your app will be seen as logged-out leads within the Help Center. To avoid this from happening you set up a custom domain for your Help Center that matches the top-level domain of your web app, this is why your custom domain is working as expected.

For example, if your website was http://ww.companyX.com, instead of using http://intercom.help/companyX (Intercom-provided), you setup the custom domain http://docs.companyX.com. You did this all correct, and I am not seeing any issues with your custom domain.

I hope this clears things up.