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Could you please help me with this question. Can the inbox be configured so that each interaction is no longer reopened and it will be like a new one each time the client writes again?

  • 29 November 2022
  • 2 replies
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Could you please help me with this question. Can the inbox be configured so that each interaction is no longer reopened and it will be like a new one each time the client writes again?

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Best answer by Daniel M15 1 December 2022, 16:56

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Daniel M15
Userlevel 2

Hey @user2074​! Daniel from Customer Support Engineering here 🔧 

 

You can achieve this by enabling the option "Prevent visitors replying to closed conversations" under Messenger > Setup > Messages > "Control inbound conversation volume" 👍 Hope it helps!

Daniel McGovern, Customer Support Engineer @ Intercom
L

Hello, @Daniel M15 I have a follow-up question. I see this is a setting in messenger, but will this apply to both chat and email conversations? Or just chat? 

Thank you!

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