Question

Hello，can I use the intercom api to get customer satisfaction?

  • 1 December 2022
  • 2 replies
  • 96 views
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2 replies

Thais
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Looking forward to this answer 👀

Racheal
Userlevel 4
Badge +5

Hey @thais​ Racheal from the support engineer team here👋 

 

While you cannot export the entire CSAT report, you can pull individual conversation ratings via the retrieve conversation endpoint. This will return a conversation rating object:

"conversation_rating": {
"created_at": null,
"contact": {
"id": null,
"type": null
},
"rating": null,
"remark": null,
"teammate": {
"id": null,
"type": null
}
},

Screenshot 2022-12-14 at 6.13.23 PM 

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