Question

Is it possible to create a redirection link for the chat on the platform?

  • 6 December 2022
  • 1 reply
  • 936 views
U

I need a hyperlink that can direct to the platform page with the chat open. It's possible?

1 reply

Shauna
Userlevel 3
Badge +4

Hello @user2428​ 👋🏼

 

Shauna here from Intercom Support!

 

We don't have direct URL's that would 'open the chat on your website' - but you could use this method from our Developer Docs 👇🏼

 

https://developers.intercom.com/installing-intercom/docs/intercom-javascript#intercomshow/p>

 

Installing this as part of the Intercom code on your website will show the Messenger when the page loads. If there are no new conversations, it will open to the Messenger Home. If there are, it will open with the message list.

 

I hope this helps 🙏🏼 Otherwise, share your feedback on this and I can flag your original query as a feature request for you with the Product team 🚀

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