Question

How can I get vimeo embeds to display correctly with domain level privacy restrictions?

  • 12 December 2022
  • 1 reply
  • 114 views

Hi, I am using vimeo to embed videos within my articles and am having issues with implementing domain level video restrictions. We need domain restriction on all our videos to prevent them from being accessed by users that aren't logged in.

 

When viewing articles on the standalone help pages, the embed solution works fine, but if a user views a video from within the messenger, they get an error saying the video can't be played because of privacy settings. Both the help pages and messenger are used on the same domain.

 

Has anyone found a way to use domain restriction successfully?


1 reply

Have solved this now. There were additional intercom domains that we needed to whitelist:

intercom.help

intercom-sheets.com

intercomassets.com

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