Question

Why does my message’s clicked stat show 0% on subsequent days?

  • 12 January 2023
  • 1 reply
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Why does my message’s clicked stat show 0% on subsequent days?

1 reply

Hey @lisa b13​ 👋

 

The “Clicked” percentage chart displays the clicks over time, but the actual day it falls under is the day the user received the message, not the day they clicked. So if a user receives a message on Oct 11th and clicks on Oct 13th, the click will show under Oct 11th.This means for fixed messages (especially emails) that only send once, it’s likely that all of the clicks will relate to the first day - the day it sent - which might be why there’s a 0% click rate on subsequent days. Hope this helps 🙌

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