Answered

Apply tags based on conversation rating

Is there a way to apply tags based on conversation ratings? We've attempted this through automation, but it's not behaving correctly.

My goal is to be able to create a view that can be filtered by conversation ratings.

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Best answer by Paul M11 16 January 2023, 18:38

Userlevel 1

Hey @user1569 👋 Paul here from Intercom Support!

There is no option currently to apply tags based on when a rating is left but I'd be happy to flag this as a feature request with the product team 🚀

There is a conversation rating option in rules but that would mean that every time someone who has a

conversation_ranking attribute their conversations will get tagged every time they start a new one so not sure this will any use for your use case!

Thanks @paul m11. And yup, that's the exact problem we're facing now. We tried using rules, but ran into that issue.

Thanks for flagging as a feature request.

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