Question

Activating a bot for WhatsApp messages

  • 16 January 2023
  • 1 reply
  • 174 views
ב
  • בן
  • New Participant
  • 0 replies

Hello, I made an integration between intercom and Octopods to receive WhatsApp messages.

 

How do I connect the bot to customers who send messages from WhatsApp?

1 reply

Shauna
Userlevel 3
Badge +4

Hey @בן​ 👋🏼

 

There's no way to set up your bots to work with the WhatsApp Integration in Intercom. The Octopods integration only works with the Inbox - it does not work with our Bots either.

 

This would be a feature request for our team 🚀 I'll pass this along to the team for you - Please provide any feedback or share any context you may have in regards to your use case here!

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