All images are served by downloads.intercomcdn.com and the robots.txt of this subdomain blocks them from indexing by search engines. As a result our pages look broken in search engines
Best answer by Racheal
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Userlevel 4
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- Customer Support Engineer
- 512 replies
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21 January 2023
- Answer
Hey @maria g12 Racheal from the support engineer team here👋
It looks like you've already worked this through with my teammate but for future viewers, it's not currently possible to change the format of the URL's to anything else. Reason being we have basic functionality around uploads/attachments so the ability to customize URLs would be restricted. We've logged this as a feature request for the team to consider.
In the meantime, a possible workaround and the team suggested was creating a custom domain using a reverse proxy with nginx/Apache, this would allow you to add a custom route to serve your custom files on the help center.
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