Answered

Is there a way to hide agent last nams?

  • 17 January 2023
  • 2 replies
  • 248 views
M

Our user/agents first & last names are displayed for all customer interactions. Is there a way to change settings so that when customers interact with agents, they don't see "Joe Smith". Rather they just see "Joe" or "Mr. Smith"?

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Best answer by Shauna 20 January 2023, 15:30

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Shauna
Userlevel 3
Badge +4

Hey @mike p12​ 👋🏼

 

Each teammate can change their name in their profile here 👇🏼

1Just click 'Edit' and remove their last name or change their name and click 'Save' ✨

 

I hope this helps!

M

Thanks for the quick reply Shauna.

 

I/we don't seem to have a "Public Profile". I've gone through the various menus in my profile & settings, and don't see any settings for that (see attached). Is that something that has to be enabled by our account owner/superuser/admin?

 

Thanks in advance.Screenshot 2023-01-20 at 9.14.49 AMScreenshot 2023-01-20 at 9.15.19 AM

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