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Can i sync all my config from one intercom workspace to another?

  • 19 January 2023
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J

If I wanted to have the intercom aligned to my service environment (Prod, Stage, Dev, QA ..) can I have multiple instances because I want to keep the user data separate is there a way to keep the content(checklist, template ..) replicated from one instance to another

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Best answer by Racheal 21 January 2023, 02:56

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Racheal
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Hey @joshua o11​ Racheal from the support engineer team here👋 

 

We don't offer migration options from one app to another, so you would have to use one of the export/import methods listed below to obtain the data from your Intercom workspace.

 

CSV Export - export user / company data

CSV Import - import user data

API - read / create any user / company data

Events API - read / create event data

 

Conversation data can be exported from one workspace using the Conversations API ,or as a CSV using the Reports section of the UI, however, there isn't a way to import a conversation and all its related data into a new workspace.

 

Note: Some data, such as one-off, ongoing messages and assignment rules, cannot be extracted out via these methods, and will require manual re-creation.

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