Answered

Is it possible to revert to the "old" inbox view for chat?

  • 23 January 2023
  • 2 replies
  • 115 views
U

The new view seriously really reduces the visibility of the things my team needs access to fastest.

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Best answer by Brent 24 January 2023, 01:06

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2 replies

Brent
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Hiya,

If your inbox has been fully migrated over, the option to revert will no longer be there by the looks. (from this article - https://www.intercom.com/help/en/articles/6274899-get-started-with-the-next-gen-inbox

 

If you are fully moved over it might be worth letting the Intercom team know what improvements you'd like by outlining them in the @Product Wishlist​ group. 

D

PLEASE! ENABLE THE OLD INBOX VIEW. Much easier and faster than the new one.

PLEASE, PLEASE, PLEASE!!!!

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