Question

Is there a way to see time snoozed in reporting?

  • 23 January 2023
  • 2 replies
  • 41 views

Userlevel 2
Badge +1

I want to look at my time-to-close metric, but I want to make it not include snoozed time. I would be ok with doing it manually by seeing time snoozed and doing the math. Is this possible?


2 replies

Badge +4

Hey @erin k​ there doesn't seem to be a report section for time snoozed - the only thing I could find is number of snoozed conversations in the Customer Support > Conversations report. Might be a good one to add to the @Product Wishlist​ for the Intercom team to review.

Userlevel 2
Badge +1

Thank you @brent w​ !

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