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How to record who clicked/downloaded the PDF file on Intercom article.

  • 3 February 2023
  • 2 replies
  • 35 views

Hi, I am Yasue from a Japanese software company. I want to share a PDF with the customer in the article and then I want to record who clicked/downloaded the file.

Does anyone know how to do it?

Thank you.

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Best answer by Michael H18 10 February 2023, 00:33

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Hey @eisei​ Racheal from the support engineer team here👋 

 

Currently, we don't have tracking for clicks that happen with an Article. I'm going to flag this as a feature request for the team to consider implementing down the road since I can see how this would be great information to have!

 

We do have a Google Analytics integration that can work with Help Center articles to provide you some more insight into how Users are using your articles. However, I don't think that tracks those clicked links either. It might be something worth exploring though if you're familiar with that tool! It's possible that Google might track that info. 🤞

 

Userlevel 1

As a workaround, use Bitly to gather click data. You can create a free account, which entitles you to 50 bit.ly links per month.

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