Answered

Intercom API Contact Search Returns User Not Found

  • 7 February 2023
  • 2 replies
  • 172 views
L

I am trying to search for a user based on an email using the v2.8 intercom API.

 

If I retrieve a specific contact using this URL

https://api.intercom.io/contacts/63e271ce28fe8babf612b417/code>

I get the contact object as expected. If I then use the email of the response to search for that contact like so

https://api.intercom.io/contacts/search/code>

with this body

{
"query": {
"field": "email",
"operator": "=",
"value": "my email"
}
}

I get the following response

{
"type": "error.list",
"request_id": "0000i0aso7mmifvpqc1g",
"errors": [
{
"code": "not_found",
"message": "User Not Found"
}
]
}

Any hints on what the problem is?

 

 

 

 

icon

Best answer by Oseas 10 February 2023, 16:31

View original

2 replies

Oseas

Hey @louis m​! Oséas here from the Customer Support Specialist team 🕵️

 

That's likely because you're making a GET request to https://api.intercom.io/contacts/search.To search for contacts, you need to send a POST request instead. That's how it would look like:

POST /contacts/search HTTP/1.1
Host: api.intercom.io
Authorization: <TOKEN>
Content-Type: application/json
 
{
"query": {
"field": "email",
"operator": "=",
"value": "user_email"
}
}

 

Oséas Filho, Customer Support Engineer @ Intercom
J

search not works for external_id
I tried to search contacts by external_id (visitor_id), not retrieved

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