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Can I assign conversations to someone only if no one else is available?

  • 8 February 2023
  • 1 reply
  • 17 views
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I'd like to prioritize agents and have a backup only step in if no one else is available.

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Best answer by Lucía 8 February 2023, 14:13

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Lucía
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Hi!

I think you might be able to solve this by setting a rule up depending on office hours or timezones. I didn't find a way to make the condition to be wheather teammates are away.

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