We have a structure where we have more experienced people helping out juniors through mentions and we want to track how many mentions they're getting and how many they're replying to.
Best answer by Joseph S.
View original
Is it possible to track mentions? E.g. How many mentions you have received, how many you have answered, etc.. Thanks in advanc!e
Userlevel 1
+3
Hi @user2149​Â
Â
You can track it in Team performance to see how many times one was mentioned.
Â
As for replying, there is no direct way for it, because the reply is considered as another mention.
Ok thanks, unfortunately we don't have access to team reporting as it's restricted in our contract.
Which is probably why I didn't notice it.
Userlevel 1
+3
My pleasure! Glad I could help!
Reply
Join the Intercom Community 🎉
Already have an account? Login
Login to the community
No account yet? Create an account
Intercom Customers and Employees
Log in with SSOor
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.