Hello,
Has anyone else noticed that the support replies are taking longer than a business day, or is it just me?
I've been trying to deactivate a trial, but I haven't received a response since last week. Additionally, there doesn't seem to be a way to cancel using the platform itself.
Could someone provide assistance?
Thank you very much,
Best answer by Larissa Alberti
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Hey
Larissa here from Intercom Support.
I’m sorry to hear that you were experiencing delays to get a response from our team.
We’re experiencing some longer response times at the moment which is out of the norm for us.
I can see that our team has already replied back to you but if you need anything else, feel free to reach out to us again!
All the best!
Hey
Yes, I spoke to Max today.
He also said about the longer response times and that you guys are working on.
Thank you for your reply
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