I'm currently working on configuring conversation routing through a workflow. Currently, I find myself inputting multiple reply buttons for each potential customer inquiry. I'm curious if there's a method to establish a dropdown list that customers can easily click on to select a topic, akin to the image below. I appreciate any insights you can offer. Thank you!
Best answer by Pavel Kozlov
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Hi Emma, Pavel from the engineering team here. I think you can achieve this by using a combination of conversation data attribute and branches.
Go to the Settings → Your workspace data → Conversation data and create a List attribute.
Then in workflows use Collect data and Branches steps to create a workflow similar to this:
This is the customer experience:
Let me know if it helped!
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