API & Webhooks

Get more out of Intercom using our API and webhooks

  • 442 Topics
  • 1,008 Replies

442 Topics

Z
zwinansNew Participant
asked in API & Webhooks

Activity log for specific agents

Hello!Is it possible to use the activity log endpoint to query results for a specific admin rather than having to sift through all admins? 

1
Racheal
6 months ago
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Spencer HawkinsNew Participant
asked in API & Webhooks

Tickets and Conversations

Hello 🖐 I’m working on building a chat application where customers in group chats can purchase items from inside the chat. I’m designing this in a way that uses APIs and Webhooks. I’ve been spending the last few days reading over the API documentation and am still uncertain about what best practices are regarding tickets and conversations. I know that I’ll need to open a conversation for my customers to be able to speak to support. Is it standard practice to open a ticket each time the conversation is opened? Also, from my understanding tickets can be converted into a conversation but there is no standard way to track tickets with conversations. Any insights would be greatly appreciated

1
Jacob Cox
6 months ago
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yehoshooa friedNew Participant
asked in API & Webhooks

Creating an Add-On for Intercom Call Routing

I'm interested in developing an add-on for our telephone representative service that would allow other companies using Intercom to route their calls through us. How can I get started with this integration, and what resources or documentation should I be aware of in order to make it happen?

2
Y
6 months ago
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Harleigh ShepherdNew Participant
asked in API & Webhooks

Access logging for API activity

Hi thereIs it possible to view a log of API activity, similar to the Teammate Activity Log, but for any changes or activities carried out via API? We are specifically interested in identifying any User updates or Users created via the API endpoint.Many thanksHarleigh

3
Jacob Cox
6 months ago
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Dmytro HorodetskyiNew Participant
asked in API & Webhooks

Get only specific fields via request

Hi! My question is, can we get only specific fields while making a request to intercom API? What I mean is can we somehow mention that we need only one or a couple of fields? For example by adding “&fields=type, total_count” to the request URI for getting conversations. Getting all fields for all conversations is just absolutely not optimal, especially considering the body part of the conversation. Moreover, the more conversations we will get, the heavier each update of this date will be. 

2
D
6 months ago
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Slaysi AdminNew Participant
asked in API & Webhooks

Multiple device with the same Account

Hi everyone, in my web app, my user can login in multiple device with the same Account, but in every device have its own device conversation.Can i sync that into one ? For example expected:  - Account A device 1 → Start conversation X - Account A device 2 → Start conversation Y=> Both device will get conversation X and Y

1
Eden
6 months ago
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Female InvestNew Participant
asked in API & Webhooks

Working with Intercom conversation data

Hi, We’re currently modelling our Intercom data. In the modelling process, I can’t find the answer to the following:How do we determine whether a conversation was started through the Intercom Chat on our web application or our mobile application? How do we determine whether a conversation was started and/or resolved by the automation workflow (self-service)?The source_type and first_contact_reply_type only indicate whether the conversation was started through 1) email, 2) conversation, 3) instagram. Hoping you help guide us to finding the necessary data.

2
Jacob Cox
6 months ago
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pheld2000New Participant
asked in API & Webhooks

How to filter company api

I’d like to retrieve changes or additions to the company data from yesterday or last month in batch.Since I have not seen a way of filtering the api query to companies I wonder how to best achieve this. From what I see I have to use the “Scroll over all companies” or “List all companies” API retrieving all Companies and filter the result according my needs.Any other suggestions are very well appreciated, thanks.

1
Jacob Cox
6 months ago
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koheiNew Participant
asked in API & Webhooks

user_hash looks fine, but intercom is not showing up with a 403 error.

Hi,I have embedded the Intercom script using Javascript. When I checked the Intercom setting configuration, everything looked good to me. But when I tried to init Intercom messager, I got an error "Invalid user_hash". Then I tried to check the user_hash value in the setting and compare it to the value in the dashboard. It's all the SAME. Why I still got this error?  

2
F
6 months ago
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AndyRNew Participant
asked in API & Webhooks

Sample registration process

Hi, guys!I would like to create a "step-by-step registration" process. I may be a little vague in my explanations, but here is the sample algorithm of the future process.On the site there is a minimalist form for new clients. I want to redirect this flow directly to Intercom, where Leads will be created. Here I will use Intercom API on the Python backend. Data received from the form, as well as additional information collected on the backend and saved in Intercom, are reviewed by a specially appointed manager. Let's assume that the result of his review fits into 4-5 actions that he chooses (where? and how?) to continue registration. In case of, say, refusal, the manager writes (selects the appropriate one from the already predefined - ?) message in the dialogue. If, for example, negotiations begin, then the dialogue with the Lead also continues. It is possible to exchange some files or screenshots. Here I would also like to automate the manager’s actions as much as possible. If the neg

2
A
6 months ago
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Paula ShulerNew Participant
asked in API & Webhooks

How to export Intercom ID for all contacts?

I would like to export the Intercom ID of all users - and the only documentation I can find is to do this via API. I am using Postman for this but I was hoping to find a way to get it as a CSV or something easier to navigate. Can anyone point me in the right direction to get this data?

1
Shauna
6 months ago
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CallLoop SupportNew Participant
asked in API & Webhooks

Block contact via API?

How can we block a contact via API? I don’t see it, only Archive, but we need the ability to block spammers entirely. 

1
Shauna
7 months ago
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zwinansNew Participant
asked in API & Webhooks

Endpoint for activity logs for support agents?

Hi there,I’m looking for an endpoint similar to the List all activity logs endpoint but for support agents rather than solely admins. Is there anything like this currently available? 

1
Eden
7 months ago
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degraffNew Participant
asked in API & Webhooks

Agent Status pulled from API

How would I be able to send real time agent status to our WFM platform? They can set up an integration via API or database ODBC. For this specific use case we need the current agent status sent over so we can compare their status to their scheduled activity.

2
D
7 months ago
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Uttam ChoudharyNew Participant
asked in API & Webhooks

Can I Specify event_name for webhook topic 'event.created'?

Webhook event topic https://developers.intercom.com/docs/references/webhooks/webhook-models/#event-topics covers a lot of events like lead generation, user events etc.I want to subscribe the topic only for Survey events(NPS or any other custom survey).Question is how can I specify event_name for surveys or is there any other way to subscribe for survey events?

3
Jacob Cox
7 months ago
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david meakinActive User
asked in API & Webhooks

webhook error

Hi Im trying to create a webhook to stream some data to power bi. It seems pretty straightforward, but every time I enter the URL provided by power bi I get an error when I save.Is anyone familiar with webhooks and would know why I might be getting an error. This is the URL i’m trying to post data too.https://api.powerbi.com/beta/f4d47d75-31cd-49f6-9e40-9e32fbc4be60/datasets/c8b21055-b5c1-48e7-a3ee-fbe0b54a0b19/rows?experience=power-bi&key=GoCdtgSEk64pdsEadmz3Pe52aqKPrUSyeQewkcjSfSz9nrldMbcfntQPtmlvcZNHbF%2Fb4x8A9xESCHvmOw%2BZig%3D%3D

3
Diana Tripac
7 months ago
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User1559New Participant
asked in API & Webhooks

Checklist Step Level Analysis

Hey ,Whats the best way to programmatically export checklist step level data from the API?I'm able to get the overall numbers. But struggling to find the numbers that will give me step level data

5
L
7 months ago
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Arav ManaktalaNew Participant
asked in API & Webhooks

Different responses for Search and List API in conversations

We are getting inconsistent responses on tags from different intercom API calls for conversations. For search API with high date range we are getting lesser tags as compared to actual tags. While using list API we are getting the correct and consistent results. Is this behaviour expected or should we do something differently ?

1
aykut.aydin
7 months ago
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Ocean WiseNew Participant
asked in API & Webhooks

Can I retrieve articles from api by tag?

Intercom ui allows me to add tags to articles and filter articles by those tags but as far as I can see there is no such functionality on the API? Can it be done? 

1
Racheal
7 months ago
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somesh1833New Participant
asked in API & Webhooks

How can I retrieve Contacts and Conversations data by specifying a date using a REST API?

How can I retrieve Contacts, Conversations and Ticket data by specifying a date using a REST API? Could you provide the URL for this operation?

1
Jacob Cox
7 months ago
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User876New Participant
asked in API & Webhooks

Get converstion ID from message ID

When I create an admin initiated message from API https://developers.intercom.com/intercom-api-reference/reference#admin-initiated-conversationI get no conversation_id in response. Then, I cannot find this conversation or refer to it somehow. Although in contact's profile this message belongs to conversation with an id! So, what I'm trying to achieve is to send a message to contact through API and then be able to save a link to this message.

2
K
7 months ago
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Dmitrii SablinNew Participant
asked in API & Webhooks

Get live messages via API or webhook

Is there any option to get event about Post (message anouncement for instance) has been created / setted as “live” ? via API for example? before user received it

1
Jacob Cox
7 months ago
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Renz SanchezNew Participant
asked in API & Webhooks

Retrieving conversations based on company id when multiple contacts can be part of different companies

In our company, we’re trying to retrieve recent conversations per company. I’ve tried the approach of another question posted in the forums. The problem is contacts can be part of multiple companies and when I run the query, the conversations from other companies are showing up as well. Anyway to do this?

1
Eden
7 months ago
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Ben BloomNew Participant
asked in API & Webhooks

How to get the full list of admins via REST API

I’m using the /admins endpoint to fetch a list of customer support agents. The response contains only a partial list of the agents. How can I get the full list?

3
Jacob Cox
8 months ago
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Lucas BastosNew Participant
asked in API & Webhooks

Is there any way to retrieve from API all my tickets?

Hello, We are building a custom dashboard integrating our systems and would like to be able to retrieve how many tickets and its category in a specific period. Is it planned to be implemented?Thanks 

4
V
8 months ago
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