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Customer FAQ

78 Topics
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78 Topics

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Lisa B13New Participant

asked in Customer FAQ

How do you define "Last Seen"?

9 days ago

jahanzaibNew Participant

asked in Customer FAQ

Intercom::ResourceNotFound Exception: Resource Not FounD

@Nathan Sudds @Milan anyone can help me regarding this issue: first of all I created the lead on the intercom just like that:lead = @intercom.contacts.create(args)it successfully created the lead on the intercom and after that I want to update the lead on the intercom just like lead = find_lead(my_args[:lead_id])company_name = registration_info.company_name || ""company_website = registration_info.company_url || "" lead.name = registration_info.full_name.to_slead.custom_attributes = {"Company Name": company_name, "Company Website": company_website }@intercom.contacts.save(lead)and I got the lead id but when I am going to execute this line @intercom.contacts.save(lead)it gives me this error:@intercom.contacts.save(lead)| *** Intercom::ResourceNotFound Exception: Resource Not Foundalthough I get the lead through postman using the lead id and I got the lead but this shows Resource not found.please help me to fixed it.Regards

10 days ago

Jessica CastanuelaNew Participant

asked in Customer FAQ

How do I change the preview line in an email?

Hello! Is it possible to create a custom preview line when composing an email that will show up in customer’s inboxes? I would like to edit this first line of text you see in your inbox next to the subject line to be different from the very first line of the actual email body’s text.

2 months ago

Alicia ChurchNew Participant

asked in Customer FAQ

Job opportunity

Hello, friends. I am wondering if anyone has a link handy that will take me to Intercom’s employment opportunities?

3 months ago

Lisa B13New Participant

asked in Customer FAQ

How can I get rid of the Intercom Branding?

3 months ago

Lisa B13New Participant

asked in Customer FAQ

I'm very interested in the new AI Beta which uses Chat GPT, can you tell me a bit more about it please?

4 months ago

Jill ChungNew Participant

asked in Customer FAQ

Intercom not showing on squarespace

Hello, Is anyone having trouble integrating Intercom with Squarespace?We’ve followed the instructions from the Help Center article, however, nothing is showing upon our website (www.growwithelm.io) . Web messenger is switched on and showing correctly from our customer platform.

5 months ago

Shauna O12New Participant

asked in Customer FAQ

How do I delete Ticket Attributes?

I created a few ticket attributes as test ones but I want to delete these now. How do I do that?

7 months ago

Lisa B13New Participant

asked in Customer FAQ

Will a "seen" indicator be shown for group conversations?

9 months ago

Samvid SharmaNew Participant

posted in Customer FAQ

jeriNew Participant

posted in Customer FAQ

Personalized posts

Hi guys, new to intercom. We are looking to send out offers to over 2,000 merchants. These offers will vary from one merchant or customer to another, with a minimum amount and a maximum amount every merchant qualifies for. How can we send out these offers as post on intercom stating clearly the different range every merchant qualifies for.

11 months ago

osamanawaz50New Participant

asked in Customer FAQ

Inquiry on Intercom White Labeling Options

Dear Intercom Team,We are interested in white labeling options for Intercom. Can you provide information on customization possibilities, including our logo, colors, and visual elements? Is it possible to use our own domain? Can we remove or minimize Intercom branding in the user interface?Thank you for your attention. We look forward to your response.Best regards,Mary’s Team

11 months ago

FundedNextNew Participant

asked in Customer FAQ

Is there any setting where customers will see the name of an agent, but internally within our organization, we will be able to see the original name?

11 months ago

Lauren CampbellNew Participant

asked in Customer FAQ

Search Features

Are there ways for a user to use the search feature and offer more filtering options by using particular nomenclature/formatting to present more specific options? Adding quotations, adding a plus sign, or other features within Intercom that I can update within the articles themselves? Thanks for your help!

11 months ago

Lisa B13New Participant

asked in Customer FAQ

I'd like to have a close 'X' option in my Messenger beside the teammates, I've seen this with some websites that use Intercom, how can I get it?

1 year ago

Atul KNew Participant

asked in Customer FAQ

How to manage attributes for multiple products ?

Our company offers multiple product SKU's and allow a customer to be on multiple trial or paid plans at the same time.How to manage attributes for multiple products ? E.g. Signup for product A vs Signup for product BWe are looking for recommended standard practice.

1 year ago

Lisa B13New Participant

asked in Customer FAQ

Is Dark mode available with the Next Generation Inbox?

1 year ago

Mo HoqNew Participant

asked in Customer FAQ

OpenAI Data Sharing

I’d love to hear from other Support teams that are using GPT (Fin, AI Assist, etc.) on how they are obtaining consent from their customers about passing their data to OpenAI.

1 year ago

Kimbra O'HaganNew Participant

asked in Customer FAQ

missing new conversations

Just joining Intercom, I seem to be the only one having this issue. This happens BOTH in Chrome and incognito. Running Windows 11. Any suggestions would be greatly appreciated.Thank you, kindly for your time.

1 year ago

User1417New Participant

posted in Customer FAQ

Understanding IP Addresses: A Comprehensive Guide

As a business owner, I'm sure you've heard the term IP address being thrown around quite often. But do you really understand what it is and how it works?In today's digital age, where online privacy and security are more important than ever, having a basic understanding of IP addresses is crucial. An IP address, short for Internet Protocol address, is a unique identifier assigned to every device connected to the internet. This includes your computer, smartphone, tablet, and even your smartwatch.But what exactly does an IP address do? Well, it plays a crucial role in facilitating communication between devices on the internet. When you visit a website, your device sends a request to the website's server, and the server responds by sending back the requested data. This process wouldn't be possible without IP addresses.So, what types of IP addresses are there? There are two main types of IP addresses: IPv4 and IPv6. IPv4 is the older of the two and uses a 32-bit address

1 year ago

Lisa B13New Participant

asked in Customer FAQ

Can I open the “help” section of the messenger via JS API?

1 year ago

Lisa B13New Participant

asked in Customer FAQ

Can I add an Opt In form in the Messenger?

1 year ago

Lisa B13New Participant

asked in Customer FAQ

How can I find the IP address of my user?

1 year ago

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