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Intercom Community

A place where you can ask questions, share knowledge, and get to know other Intercom customers

103 Topics
189 Replies

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103 Topics

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Tyson MayneNew Participant

posted in Intercom Community

Looking for an Intercom Specialist

Hello! I am currently seeking an Intercom Specialist who possesses the expertise to assist me in optimizing the utilization of Intercom.

11 days ago

mikeariyoNew Participant

asked in Intercom Community

RN iOS pod install error

Hi guys, I’m currently setting up on my react native project. And after going through the Android steps, I’m attempting to run `pos install` in my ios folder. (Since I’m running a React Native version of 0.70.5, the package should be linked automatically according to docs. However i keep getting this error, ~ which suggests that the package. Would appreciate some support on this.

1 month ago

Erik Jon DunwellNew Participant

asked in Intercom Community

Desperate for help getting phone system, SMS, email, and fax systems up and running at 100%....

Hello, please understand that I have a few big issues on hand here, so I will explain a couple items first, then you can reply, then I am normally prompt to reply back. I am a small human rescue nonprofit. My VOIP/fax/SMS provider went totally out of business 2 days ago; not one bit of notice. Everyone tells me to go with Intercom all the way, but honestly, until today, I had never looked at a portal that has as many options as you. Which is great, I am not complaining. Is there a kind person, community leader that would help me get these various service on board today, ASAP? I cannot operate with no forms of communication available to my clients. HIPAA compliancy is a huge thing and if my total communications package is doomed, then I have 48 hours to bring up an entirely new system - thanks to the many federal communications guidelines that are imposed on nonprofits like me.Let me explain also that I am hearing impaired, so I am allowed to post a public email so people on this

2 months ago

hablasNew Participant

asked in Intercom Community

Can you recover data on a deleted team? (not a teammate or article but rather an "inbox")

A team “inbox” has been deleted and data from when that team was active needs to be recovered, is this possible? This happened within 7 days.

3 months ago

PauloNew Participant

asked in Intercom Community

Why is it a nightmare to change your Intercom plan? I don't want to talk to the "Sales team".

Two weeks ago I wanted to segment my leads and add a Calendly integration, ok, I had to use the Support Pro plan for that, no problem. At that exact moment, I already wanted to upgrade. If there were a button to pay more and upgrade me I would happily do it immediately.But no, there wasn't a button to upgrade; there was a button to "TALK WITH SALES TEAM".How unbearable. I asked the woman to upgrade, but she wanted to make a sales call. Omg, NO! I don't want a sales call! I was already using the feature and just wanted to confirm my upgrade. "Please upgrade me, miss." My upgrade was not done.The worst happened. 2 weeks passed, the trial ended. The feature I was using stopped working and disrupted my processes. And the UPGRADE hasn't been done yet!I've been through two more salespeople, and still nothing. Seriously, what the hell is this?Everything could have been resolved with the push of a button! But no, they did it by assigning me to thousands of sellers—a nightmare. I started thinki

5 months ago

augustogiavedoniNew Participant

asked in Intercom Community

Who's maintaining the intercom-node repository?

Hi there! Approximately three weeks ago I submitted a PR to add a missing feature to the SDK for Node.JS but I think the repo. isn’t getting much attention lately. Is there a way to contact the maintainers of the code? Thanks in advance!

5 months ago

gk085New Participant

asked in Intercom Community

Can we use Google Tag Manager to incremental count in intercom

Hey ,I have a use case that I'm not sure intercom can fully satisfy.I have GTM and Google analytic ,where I am tracking a count who clicked on payment button . So far our requirement is full filled . Now we want same count need to store on intercom with , user name ,email and payment , payment count must increase if same user click on multiple time . our purpose of doing this will be show some banner / tour when payment count is 1.Would anyone be able to help ?

6 months ago

Diego MauryNew Participant

posted in Intercom Community

Lead magnet feedback

I would appreciate the opportunity to receive feedback on the workflow I've just implemented on my website. The goal is to use it as a lead magnet. So, please share your thoughts and insights, taking into consideration that it is currently in both German and English. I hope you understand it well. URL: https://diegomaury.mx/hacksureste/documentos-y-plantillas Also I have other workflows in other pages of https://diegomaury.mx

8 months ago

SelvamConnector

asked in Intercom Community

Diana TripacSenior Community Program Manager

posted in Intercom Community

Feedback needed from Intercom customers- SDRs/ BDRs

Are there any SDRs or BDRs on here who would be happy to help out this user on LinkeIn? They're looking for some feedback from Intercom customers in those type of roles

11 months ago

Benjamin GrijolNew Participant

asked in Intercom Community

How can i suscribe?

Hi, I've been trying to contact the sales team for a week (chat, email, tweet).I just want to sign up for the "engage plan". Can someone tell me what I need to do to sign up? I'm trying on the forum, maybe people from INTERCOM come here from time to time

1 year ago

Carmen McGradyNew Participant

asked in Intercom Community

How to roll-out Intercom to customers

Hi everyone, I am new to using Intercom (like 1 month in) and I am curious as to how you have rolled out Intercom to your customers. Did you use a Beta group?

1 year ago

User1417New Participant

asked in Intercom Community

How to Track Visitor Pages and Use the Data in Intercom

Hello everyone,I'm wondering if there's a way to capture a visitor's current page as an attribute in Intercom. Specifically, I'd like to be able to track which pages a visitor has visited on our website, and use that information to personalize their messaging experience.I know that Intercom tracks pageviews by default, but I'm not sure if there's a way to capture the specific URL of the page a visitor is currently on. Ideally, I'd like to be able to use this information in custom data attributes or segments.Has anyone figured out a way to do this? I've tried looking through the Intercom API documentation and support articles, but haven't been able to find a clear answer.Any insights or advice would be much appreciated. Thank you!🙏

1 year ago

User1454New Participant

posted in Intercom Community

WhatsApp Lead without Phone number

Hi,I connected my facebook business WhatsApp account with Intercom. The message is getting received in the intercom, and I can respond. But the user data for the incoming conversation creates a lead with no phone number in the data. All I see in user data is the name of the person and a user-id field filled with Whatsapp------- some random mix of alphanumerics. Is it working as intended? Should it not fetch the number of the person who sent a message in the data? Also, if I try to start a Separate NEW conversation with this lead, I cannot do so, as I do not have the number.

1 year ago

Jamie GConnector

asked in Intercom Community

Feature Request

I have a couple of feature requests. First one is a small one but a small UI change each of my teammates ran into. It would be nice to be in the Inbox and not have to be "stuck" in a chat, meaning you have to be viewing any active chats when in that window. There have been many times when me and my co-workers clicked the Close button on the chat thinking it would just close the window.Second, It would be nice to have an exact timestamp on the chat messages because anything over an hour just specifies the timestamp in hours or days which is not very helpful for reviewing chat times for certain purposes.

1 year ago

User2083New Participant

asked in Intercom Community

Why am I getting a "User Not Found" error when testing my mapping from Segment?

mapping:I'm trying to add intercom as a destination from Segment, to send data about users signing up. My goal is to use "Sign up" events as a trigger for sending outbound emails in Intercom. In Segment, I've added Intercom Cloud Mode (Actions) as the destination. This is the error I'm getting when sending a test event (response from Intercom Cloud Mode):{"type":"error.list","request_id":"0004a9f3p9cnvnicnu0g","errors":[{"code":"not_found","message":"User Not Found"}]} this is the test event:{ "channel": "server", "context": { "library": { "name": "analytics-java", "version": "3.3.1" } }, "integrations": {}, "messageId": "4b5e747e-4df9-42f9-a8a6-eb890815b8cc", "originalTimestamp": "2022-12-01T18:27:52.103Z", "projectId": "3nsx

1 year ago

NandiniActive User

asked in Intercom Community

How to populate last seen values from Intercom to Google Sheet?

I have a set of email IDs that I maintain in a Google sheet. When I trigger I want the value of last seen to be updated to a Google sheet? Is it possible?

1 year ago

Samantha SNew Participant

asked in Intercom Community

Does Intercom plan to release a community forum product?

I'd love to have the option of creating a similar forum than this one for our company! Is this something planned in your Roadmap? Speaking of Roadmap, do you have one to share with us? Thanks!

1 year ago

Dale MNew Participant

asked in Intercom Community

Is there a way for us to integrate the Timer of Time Doctor 2 in our Inbpx?

Ever since the update of the Intercom Inbox, our Timer wasn't there. We are having some delays in receiving our inbound chats as well on our website.

1 year ago

Chris SNew Participant

asked in Intercom Community

Is there anyway to connect intercom to twilio? I would like to connect the two so that support center operators can send SMS from inside intercom

1 year ago

Kasia KNew Participant

asked in Intercom Community

Can a user reassign their conversation?

Can customer reassign their ticket(s) to their colleague? For example, when they go on leave....

1 year ago

Anita HNew Participant

asked in Intercom Community

There are spacer elements in this email. Why do they seem to be removed for some recipients?

How can we make our emails more consistent in their look with space under our logo. The images below are the same email as received by two different users. Thank you!

1 year ago

Julie WNew Participant

asked in Intercom Community

How do I unsubscribe contacts in bulk (ie. everyone from a certain client)?

1 year ago

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