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Roy PaalNew Participant
asked in Mobile SDKs

Android + React Native + App crash when call intercom.present()

ClassNotFoundExceptionDidn't find class "androidx.compose.ui.platform.ComposeView" on path: DexPathList[[zip file "/data/app/~~n484KKX1r-3zoEfjsBrAGQ==/com.android.truespaces-vuchoULl4z4i_2GC-keNLw==/base.apk"],nativeLibraryDirectories=[/data/app/~~n484KKX1r-3zoEfjsBrAGQ==/com.android.truespaces-vuchoULl4z4i_2GC-keNLw==/lib/arm64, /data/app/~~n484KKX1r-3zoEfjsBrAGQ==/com.android.truespaces-vuchoULl4z4i_2GC-keNLw==/base.apk!/lib/arm64-v8a, /system/lib64, /system_ext/lib64]]

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R
4 days ago
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Ali_hassan23New Participant
asked in Conversations

Clever Intrusions: Bypassing Security in TV Shows, Movies, and Dramas

What are some popular TV shows, movies, or dramas that portray characters using clever tactics to bypass security measures or confirmation prompts in various situations?

0
A
4 days ago
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jahanzaibNew Participant
asked in Apps & Integrations

The requested resource does not exist; check your path and try again

Intercom::ResourceNotFound • Events::UpdateIntercomLeadWorker@defaultThe requested resource does not exist; check your path and try againI am going to save the contacts like this in rails:@intercom.contacts.save(lead)i got he above error  def find_lead(lead_id)begin@intercom.contacts.find(id: lead_id)rescue Intercom::ResourceNotFoundreturn nilendendsecond one issue I am also facing this issue@intercom.contacts.find(id: lead_id)12:59:09 worker_sidekiq.| *** Intercom::UnexpectedError Exception: The error of type '' is not recognized. It occurred with the message: Your current SDK version is incompatible with version 2.10 of the API and http_code: '400'. Please contact Intercom with these details. 

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mateusz.leszkiewicz
4 days ago
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Liezl BarramedaNew Participant
asked in Surveys

Moving CSAT score to the colleague

May I ask if it’s possible to move a CSAT from one colleague to another due to a mistake of closing without last response from the original conversation owner?

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4 days ago
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Arthur Van DykeNew Participant
posted in Welcome Party

Hello there!

Hello! I'm the Director of Client Services at Subsplash and we've been seeing great results with Fin. Excited to connect with others and learn how they are finding success.

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Declan I
4 days ago
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AnastasiaSunNew Participant
asked in Support Operations

About Russian accounts

Hi!You said you will not block Russian accounts two years ago. And what is your current perspective on Russion Intercom accounts?Will Intercom be blocked in Russia?

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Declan I
4 days ago
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Alejandro NarmonaNew Participant
asked in Conversations

Trigger custom action when creates a new conversation from Intercom

Hi, i want to trigger a custom action when we are creating a new conversation from Intercom on this screen. Once we fill the email, we’d like to trigger a custom action and retrieve data from our API. We already are using that custom action on workflows. Is it possible. In the available actions, there isn’t the option “Trigger custom action” for this screen.  

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A
4 days ago
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Tereza ZaloniNew Participant
asked in API & Webhooks

Data Accessibility Challenges: Custom Object Attributes

Hello everyone,Our team, operating within the travel industry, heavily rely on API calls to extract valuable insights from our database (e.g. departure dates, company codes, destinations etc.) wihin Intercom workflows. We then save this information as custom object attributes.This setup was designed to facilitate detailed data analysis of our workload while saving our team time by automating the input process for each request.However, to our surprise, custom object attributes are not accessible through search, reporting, or exporting functions within Intercom. As a result, despite the data residing in Intercom, our team still needs to manually input it into conversation and people data to make it available for reporting and exports.Recognizing the significance of this time-consuming process, we're actively seeking a solution to automate it.Is it feasible to complete conversation and people attributes via an API call (bypassing reference option), or are there alternative workarounds to

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5 days ago
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Tereza ZaloniNew Participant
posted in API & Webhooks

Data Accessibility Challenges: Custom Object Attributes

Hello everyone,Our team, operating within the travel industry, heavily rely on API calls to extract valuable insights from our database (e.g. departure dates, company codes, destinations etc.) wihin Intercom workflows. We then save this information as custom object attributes.This setup was designed to facilitate detailed data analysis of our workload while saving our team time by automating the input process for each request.However, to our surprise, custom object attributes are not accessible through search, reporting, or exporting functions within Intercom. As a result, despite the data residing in Intercom, our team still needs to manually input it into conversation and people data to make it available for reporting and exports.Recognizing the significance of this time-consuming process, we're actively seeking a solution to automate it.Is it feasible to complete conversation and people attributes via an API call (bypassing reference option), or are there alternative workarounds to

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T
5 days ago
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Tereza ZaloniNew Participant
posted in API & Webhooks

Data Accessibility Challenges: Custom Object Attributes

Hello everyone,Our team, operating within the travel industry, heavily rely on API calls to extract valuable insights from our database (e.g. departure dates, company codes, destinations etc.) wihin Intercom workflows. We then save this information as custom object attributes.This setup was designed to facilitate detailed data analysis of our workload while saving our team time by automating the input process for each request.However, to our surprise, custom object attributes are not accessible through search, reporting, or exporting functions within Intercom. As a result, despite the data residing in Intercom, our team still needs to manually input it into conversation and people data to make it available for reporting and exports.Recognizing the significance of this time-consuming process, we're actively seeking a solution to automate it.Is it feasible to complete conversation and people attributes via an API call (bypassing reference option), or are there alternative workarounds to

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T
5 days ago
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iamMAHAMNew Participant
asked in Mobile SDKs

React Native: 404 Resource not found

[Error: ERROR - [HTTP 404] - Resource Not Found]. when I try to use one of the login function.we are using or trying to present the Intercom Messenger. const loginWithIntercom = async () => { const status1 = await Intercom.setUserHash(user.id.toString()); console.log('status hash : ', status1) // true const status = await Intercom.loginUserWithUserAttributes({ userId: user.id.toString() }); // throw 404 not found error console.log('login success : ', status); };I’ve checked in the native code that everything is configured as it should be after running npx expo prebuild.how to deal with this issue ?We are using :expo SDK: 51react-native: 0.74.1intercom/intercom-react-native: 7.1.1how to deal with this issue

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I
5 days ago
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camille le lan-tosonNew Participant
asked in Mobile SDKs

RN 6.0.1 Crash

Hello our monitoring is reporting some crash errors on lastest RN package version 6.0.1:NSInternalInconsistencyException: Attempted to reload item identifier that does not exist in the snapshot: IntercomSDKPrivate.ConversationCollectionViewCellType.message(<ICMConversationPart: 0x10a8747b0>)iOS 16.6.1Will this be fixed in upcoming versions?

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D
5 days ago
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psamiNew Participant
asked in Messages & Series

Responsiveness in HTML emails.

I noticed that gmail strips out whatever styles are included in the style tag with the data-premailer=”ignore” attribute. Is there anyway to send emails without it being needed. All my styles are already inline I don’t need them to be moved for me. 

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L
5 days ago
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sebastian24381New Participant
asked in Conversations

History of notes from one software to Intercom

 Hello,we did’t start with Intercom yet. Currently our agents insert some note after having a call with our customers, like a short summary.So they write some sentences in a memo field and this will be saved in our Software. If we start in intercom we need to transfer this "history" of notes. Maybe someone can help us with the following questions:1.) How do we go about transferring these notes into Intercom? 2.) Where can we display such information in Intercom so that our agents can reproduce notes of the past? Here is a screen of notes in our current software: We would like to transfer such information in a section of this right section. Where can we arrange the notes?  Maybe someone can help us. Many thanks, Sebastian  

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S
5 days ago
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Andy PNew Participant
asked in Contacts & Companies

Using a form submission to convert a visitor into a lead

Intercom's Visitor model captures info about anonymous website browsers like pages viewed and their UTM source info. This is super valuable and if they send a message through Intercom the visitor is converted into a Lead so you can see all of that valuable info.  What I can't figure out is how to convert a Visitor into a Lead using a form submission. Intercom does not offer any form tools so the form necessarily must sit elsewhere. I am happy to use most form builders (Typeform, Google, etc). As it happens I'm currently using Unstack's built in form tool. All of these form tools allow you to create a new Lead in Intercom using Zapier but this is not connected to the Visitor so it provides none of the valuable intelligence about the person's journey before they completed the form.  Are there any ways, ideally using no code tools like Zapier, to convert a visitor into a lead when they complete a website form?  When I was exploring GoSquared they offered a method to do

6
H
5 days ago
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story allenNew Participant
asked in API & Webhooks

How do I get a reply when I send a message using the api?

I send a message user the api: Reply to a conversation,How do I get reply when customer reply ?I need to subscribe conversation.admin.replied  this topic ?

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S
5 days ago
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Dan P12Active User
asked in Messenger

Open the messenger and automatically start a workflow

HiI’m using the web Intercom object to interact with the messenger.  I have set up an automation workflow with a few buttons for the user to choose from.  This works great when a user is “coming in cold”, but I also have parts of my web app where I know which button they will choose and so would like to skip this initial showing of the buttons and just open the messenger with the relevant workflow automatically triggered.i.e. In a similar way that you can automatically trigger a survey with Intercom('startSurvey', 123);Is this possible with workflows? Many thanks

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5 days ago
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Amy_BBNew Participant
asked in Conversations

2 profiles on FIN AI Agent

Hi thereWe have set up two profiles for the FIN AI Agent.One profile is a support bot that we’d like to show within our app and platform. The 2nd profile is a lead qualification bot that we’d like to show on our website. Currently the 1st profile support bot shows on the website as well.We’re tried various filters on “Show Fin to” and we can’t seem to get it working. Any ideas on which filters we should be using?My best, Amy

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5 days ago
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Tobias olssonNew Participant
asked in Conversations

Google Chat

We using internal communication through google chat. My question is, can we integrate google-chat messages into an separate inbox in Intercom? Any ideás? 

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5 days ago
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Gavin WilsonNew Participant
asked in Product Tours

Can we add a step in the product tour pointing to the chat bot?

We would like to end the product tour with a step pointing to the chatbot. Is there a way to do that?

1
Nathan Sudds
Expert User
5 days ago
I
InnocentNew Participant
asked in Conversations

AI customers' feedback and suggestion collection

Hi there! Could you please advise, if there is an AI tool or app that automatically scans Intercom conversations and collect the customer’s feedback, wishes, suggestions?

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L
5 days ago
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Adriana SgarabottoNew Participant
asked in Conversations

I need help

Hello everything is fine?I'm not able to activate the news center on the icon along with the messages and help.I made the settings according to the article (https://www.intercom.com/help/en/articles/6362267-getting-started-with-news#h_00b6f162d7) but it is not available.Is this functionality linked to another within the tool? Well, we won't be using the massager for now.Please, I await your guidance.Thank you very much!Adriana 

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6 days ago
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Heather PNew Participant
asked in Reporting

Difference between "Team replied to" and "team currently assigned"?

I can’t find this in Intercom’s help center so figured I’d post here before reaching out to support. Does anyone know what the difference between “Team replied to” and “team currently assigned” is in the Conversation report? Screenshot below. 

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bernice
6 days ago
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Julius VinnemannNew Participant
asked in Article Help Center

Export of articles from knowledgebase.

Hi, is there an option to export certain articles from our intercom article help center?kind regards

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bernice
6 days ago
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Henrik LeneriusNew Participant
asked in Fin Tips and Tricks- Connect with the Intercom team

How many conversations before you can start optimize Fin?

 I’ve had this message from “Phil” since we started using Fin. Can someone give some indication on how many conversations Fin have to be involved in before we can start to work with this? I would like to spend more of the team’s time on improving Fin (vs. just solving tickets themselves), but I struggle a bit to find practical and valuable ways to do so and this seems to be a possible avenue...

3
bernice
6 days ago
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