Fin AI Agent

Intercom’s breakthrough AI chatbot, built on GPT-4

  • 38 Topics
  • 80 Replies

38 Topics

J
Jimmy JacobsonNew Participant
asked in Fin AI Agent

Can't save workflow with Fin even though the audience only includes intercom iOS 16.2.0 and Android 15.4.0

I’m seeing this error when I try to set live a new workflow. Our front end SDK’s are all updated. The new workflow includes the new “Let customer type” option 

1
Eden
6 months ago
J
Jennifer SmithNew Participant
asked in Fin AI Agent

How do I update the link to the correct link in Fin?

I queried Fin to answer a question from one of our blog posts. While Fin did pull from our blog posts, he pulled an inactive link that resulted in a 404 error. I found the correct link but I don’t know how to correct in Fin. Can someone advise, please?For example: Say Fin pulled www.company.com/blog123However, that resulted in the 404 error. Fin should have pulled www.company.com/blogabcHow do I update the link in Fin? Thank you in advance! 

2
J
7 months ago
B
Bridget SicardNew Participant
posted in Fin AI Agent

Is it possible to measure CSAT for tickets handled only by AI?

Hello Intercommunity! I have a question about Fin. I want to measure CSAT for CSAT handled by AI vs. handled by a human.  Question: Is it possible to see CSAT for conversations fully handled by AI?  Caveat: I know I can see overall CSAT, but I’d like to be able to measure CSAT for conversations fully handled by AI. This is the tab I am using to measure CSAT, and I can’t find a way to filter down to only conversations handled by AI.  

2
U
7 months ago
U
User279New Participant
posted in Fin AI Agent

FIN parsing is quite bad

The external content parser is quite bad on FIN. Sometimes the webpage has a lot of content and the ‘preview’ is just a couple setences.If you have tables or other strucuture components, the parsing is really bad. 

0
U
7 months ago
D
doig-mmConnector
asked in Fin AI Agent

automate sending the conversation via email to our service desk if Fin has not resolved the customer’s question

HiWe’d like to stop using our staff on intercom chat, and use Fin to resolve as many customer questions as possible, and if not, we’d like our service desk (outside of intercom) to resolve the customer question from then on.Is there a way to automate sending the conversation via email to our service desk if Fin has not resolved the customer’s question?Thanks

7
Jacob Cox
8 months ago
J
Jeremy TNew Participant
asked in Fin AI Agent

Product Selector with Fin

We would like to use Fin or Bot to help customers decide which of our products are the most suitable for them. We only need them to answer 3 or 4 questions, ideally in a decision tree. Depending on how customers answer questions, we would recommend the correct device. and link them to the correct page on our website.Would this be best developed in Fin or Resolution BOT? I’m new to both.ThanksJeremy

2
J
9 months ago
J
James CullinaneNew Participant
asked in Fin AI Agent

Fin closes conversations when handing them over

I have a specific hand over process for Fin to complete when a customer wishes to speak to a member of the team. Part of this process involves collecting information about the customer through some basic questions.I have had multiple instances where customers get to this step and then stop sending responses. Fin then closes these conversations, and I never end up seeing them.In an ideal world, when a customer stops responding during a hand over, I would like Fin to automatically assign the conversation to a team member. If this is not possible, I at least want to prevent the conversation from being closed.Any advice?

1
Larissa Alberti
9 months ago
S
Simon SchierNew Participant
asked in Fin AI Agent

Quality of Answers

Why is that that the quality of the answers is better - with the same questions- in them demo than in live Fin? I do not get why there is a difference and why the (paid) version available in our account does not answer as good as the demo on the website

3
S
9 months ago
N
Noam HuriNew Participant
asked in Fin AI Agent

Add multiple snippet/records in Fin content

Hi, Is it possible to add multiple snippets/records to FIN? Or upload JSON/CSV file?  Thank you,Noam

2
M
9 months ago
B
Bella ShackletonNew Participant
asked in Fin AI Agent

Can you set Fin up to only operate at certain times of the day/night

If we wanted to only use Fin overnight and on weekends, is that possible? So that we can offer it as a fallback out of hours, while we get it working seamlessly, and during the day people will always get straight through to the CS team?

2
B
10 months ago
A
Allen LaiNew Participant
asked in Fin AI Agent

Help adding Intercom Fin to our Zendesk Help Center (Guide)

I’m trying to add Intercom Fin to our Zendesk Help Center and need some help with the JavaScript code they provide. Specifically, I’m not sure what I need to do to edit the snippet provided and replace the example variables (highlighted in red) in the window.intercomSettings object with our own variables for user data. Our Zendesk Help Center does not require users to sign in, so I’m not sure what to replace the variables with.Any help would be much appreciated! 

1
Shauna
10 months ago
O
Olivier FrémontNew Participant
asked in Fin AI Agent

Is there a way to provide context for Fin answer depending on URL

Hello, we have different pages / platform that provide information about different topics, and i would like to know if it’s possible to provide a preset context to Fin depending on where the user ask the question from ? It could be done by combining Fin with custom bot, but i don’t see any way to provide to Fin some context … is there a way to do so ? Thanks 

1
Jacob Cox
10 months ago
G
Giulia GalbariniNew Participant
asked in Fin AI Agent

Fin in Italian

Hi, do you know when Fin will be available in Italian?It would be very important for us. Thank you :)

1
Jacob Cox
11 months ago
Ask a question
Terms & ConditionsCookie settings