Intercom Community

A place where you can ask questions, share knowledge, and get to know other Intercom customers

  • 101 Topics
  • 183 Replies

101 Topics

A
Anonymous
posted in Intercom Community

Reach 100k monthly readers by writing a post for the Inside Intercom blog! ✍️

*THIS COMPETITION IS NOW CLOSED*   You could win the chance to write a guest post on a topic of your choice for the Inside Intercom blog, which has more than 100,000 readers every month. All Inside Intercom blog posts are promoted across our social channels, which have a further 130,000 followers. You must be at the “Confident” level of membership or above to be in with a chance to win. If you're still at the “Curious” level, you can earn the extra points you need by asking, answering, or upvoting questions, as well as posting, commenting, or liking content in our community groups.  If you have any questions, just comment on this post! @General Chit Chat​ 

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Eric Fitz
3 years ago
Eric Fitz
Eric FitzEmployee
posted in Intercom Community

Fix-It Friday!

Fix-It Friday! Happy Friday, Connectors! As is tradition, it's time for Fix-It Friday, your chance to offer help to your fellow Connectors who have unanswered questions! Can you help these Connectors resolve their issues? Is there a reason my post is not finding the tagged user?Why does the Shopify Inbox app return no results for products?How to link copied existing messages together?Looking for the best way to create and manage escalation SLAs (This is really an inbox AND reporting question). Happy fixing! 

0
Eric Fitz
3 years ago
Eric Fitz
Eric FitzEmployee
posted in Intercom Community

Fix-It Friday!

Fix-It Friday! Happy Friday, Connectors! As always, it's time for Fix-It Friday, your chance to offer help to your fellow Connectors who have unanswered questions! Reckon you can help with these? Company's created_at is always unknownAnyone using Segment for data? Their connection with the Intercom API is outdatedI'd like to trigger a series that starts when someone clicks on a link in an email or in-app message.How can I stop a custom bot opening on the main website and a subpage at the same time? Happy fixing!

0
Eric Fitz
3 years ago
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User432New Participant
asked in Intercom Community

Does anyone know the optimum file size for images/gifs on mobile carousels? Some of our images/gifs are taking +3 seconds to load in app

Does anyone know the optimum file size for images/gifs on mobile carousels? Some of our images/gifs are taking +3 seconds to load in app

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L
3 years ago
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Will N11New Participant
asked in Intercom Community

What are the best metrics to use for passing/managing Sales leads?

Hi Everyone,Could someone give me some nice pointers on the best metrics on how our SDR and Sales Exec Team work together when it comes to passing/managing leads? Might be more subtle ones along with the obvious ones. Thanks!

2
R
3 years ago
Eric Fitz
Eric FitzEmployee
posted in Intercom Community

It's that time again, Connectors - it's Welcome Wednesday!

It's that time again, Connectors - it's Welcome Wednesday! Take a minute to head over to our Welcome Party and welcome some of the new Connectors who've joined us this week!

0
Eric Fitz
3 years ago
Eric Fitz
Eric FitzEmployee
posted in Intercom Community

Happy Fix-It Friday, Connectors! We've got a few questions posted this week that still need an answer - do you think you can help these Connectors?

Happy Fix-It Friday, Connectors! We've got a few questions posted this week that still need an answer - do you think you can help these Connectors? Can someone help me set up my CNAME record?How do I populate lead information from a Facebook ad conversation?How do I remove the red bar that reads "there is no variable content after importing an html into the mailer section of intercom?What the best metrics to use for passing/managing Sales leads?Why is there such a big difference in my median first reply time when I export my reports?How do I prepopulate a form using my Hubspot values? Happy fixing!

0
Eric Fitz
3 years ago
Eric Fitz
Eric FitzEmployee
posted in Intercom Community

Happy Fix-It Friday, Connectors! We've had a lot of questions in the community this week, and there are some of them where folks still need your help - do you think you have the answer to these questions?

Happy Fix-It Friday, Connectors! We've had a lot of questions in the community this week, and there are some of them where folks still need your help - do you think you have the answer to these questions? Is it possible to open a specific article in the Help Center using the iOS SDK?We're seeing a several minute delay in chats sitting in the inbox before assigning to agents who are available. Is there a way to fix this so our CX is not impacted with longer wait times?How do I install the same Intercom instance on multiple apps?How can I edit multiple contacts at once?Can I create my own messenger instead of using the default one that intercom provides?Replacing linking Salesforce KB articles with Intercom ArticlesHow can I build a report about which user tags were applied, by whom and when? Happy fixing! 

0
Eric Fitz
3 years ago
B
Brian LNew Participant
asked in Intercom Community

What recommendations do you have for taking internal support notes for when people call into support?

We are moving from Zendesk to Intercom. In Zendesk, when someone calls in for support, we use Zendesk Macro's to pull up troubleshooting steps and take internal notes and do tagging. What is the best practice for taking internal notes in Intercom that the User/Customer doesn't see. I'd like to start a new conversation with the user, but not actually share the conversation with the user. Has anyone gone through a transition from Zendesk to Intercom that may have some insights on options that are comparable to how Zendesk work?

4
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Super User
3 years ago
Eric Fitz
Eric FitzEmployee
posted in Intercom Community

Hey Connectors! Today we shipped a very small but impactful update 🚀

Hey Connectors! Today we shipped a very small but impactful update 🚀  Now, you can see how many views and comments a question has from the Q&A list! Let us know what you think 🙌

0
Eric Fitz
3 years ago
U
User245New Participant
asked in Intercom Community

What is the best way to serve relevant automated content to users?

What is the best way to serve relevant automated content to users?

1
Eric Fitz
3 years ago
A
Anonymous
posted in Intercom Community

Poll time!

Poll time! What's the one piece of Interconnected swag/merch you'd LOVE to get your hands on. Asking for a friend 😉 @Interconnected Feedback & Updates.

0
A
3 years ago
I
Inter C12New Participant
asked in Intercom Community

How do I create a new group in Interconnected?

How can I create a new group in the Community?

4
Eric Fitz
3 years ago
V
VladNew Participant
asked in Intercom Community

We want to hire an Intercom expert to help us with our setup.

We heavily rely on Intercom at smrtphone.io and we want to hire an expert that can validate our setup and help us improve it. Thanks

4
R
3 years ago
B
BookRetreatsActive User
asked in Intercom Community

How does Intercom inform about new releases?

So, wondering if Intercom has plans to be a bit better about giving a heads up before changing features of a service (for example, "Rules" for Visitor Auto Messages)

2
Eric Fitz
3 years ago
M
MeddyNew Participant
asked in Intercom Community

Anyone care to look at my Intercom Messenger and help me by making some suggestions?

Really appreciate any simple additions to help us get more use out of Intercom.  www.meddyteddy.com Sincerely, Meddy http://www.meddyteddy.com

9
M
3 years ago
O
OvidiuNew Participant
asked in Intercom Community

Do you have any plans to expand your current support team?

I feel that a reply time of at least one day, is way to big for a company that provides a tool for support. We rely on Intercom and if we have an issue, affecting the support we can offer our customers that is crucial and needs a much faster resolution. As a follow up, what will be Intercoms target time of response to their clients in the next 3-6 months?

4
M
3 years ago
I
Inter C12New Participant
asked in Intercom Community

How do I use topics in Interconnected?

Which topics should I add when posting in a Group?

1
Eric Fitz
3 years ago
I
Inter C12New Participant
asked in Intercom Community

How do I flag inappropriate content in Interconnected?

I've seen someone post inappropriate content in Interconnected, how do I flag this with moderators?

1
Eric Fitz
3 years ago
I
Inter C12New Participant
posted in Intercom Community

How do I log in to Interconnected?

How do I log in to Intercom's Community Forum, Interconnected?

1
Eric Fitz
3 years ago
I
Inter C12New Participant
posted in Intercom Community

How do I delete my Interconnected account?

I want to delete my user account in Interconnected, how can I do this?

1
Eric Fitz
3 years ago
I
Inter C12New Participant
posted in Intercom Community

What is Interconnected?

What is Interconnected?

1
Eric Fitz
3 years ago
I
Inter C12New Participant
posted in Intercom Community

How do I change my screen name in Interconnected?

When I signed up, I got an auto-generated nickname. How do I change my screen name in Interconnected?

1
A
3 years ago
I
Inter C12New Participant
posted in Intercom Community

What is the Bookmarks section for?

What is the Bookmarks section for, and how do I add content to this section?

1
A
3 years ago
I
Inter C12New Participant
posted in Intercom Community

How many community levels are there within Interconnected?

I saw that there are community levels within Interconnected. How many levels are there?

1
A
3 years ago
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