Messenger

Intercom's fully customizable Messenger, providing customers with in-context engagement.

  • 391 Topics
  • 1,068 Replies

391 Topics

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Lisa B13New Participant
asked in Messenger

How do I use Smart Replies?

How do I use Smart Replies?

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1 year ago
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Lisa B13New Participant
asked in Messenger

Can you tell me a bit more about using spaces in the new Messenger?

Can you tell me a bit more about using spaces in the new Messenger?

1
L
1 year ago
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User1649New Participant
asked in Messenger

How can we show all consultants and the user choose which consultant to chat with?

We'd like to show a list of all our consultants and an operator, so users can see each consultant (with their details next to them) and then choose who they want to talk to. I've seen other companies do this using Intercom. How do we do this? Is there an app we can use?

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User1830
1 year ago
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OrniNew Participant
asked in Messenger

How to remove the messenger launcher on mobile?

The launcher covers necessary functionality on Mobile.How can I disable it from showing only on Mobile? Using properties and segmentation will not work for us as our users using both mobile and desktop. I want them to see the launcher on the desktop but remove it from mobile.Thank you!

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Oseas
1 year ago
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chi-yuNew Participant
asked in Messenger

The close 'x' is not working on our web App for iOS device, and Launcher position doesn't change on mobile.

Hi,We just started to use the messenger this week, but we have received multiple complains on the following issues: The close 'x' icon doesn't work on our web App when user are using an iOS device (iOS 15.6.1)  The Launcher position doesn't change on mobile version so it block our bottom nav bar Does anyone know how to solve this?Thanks!

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Racheal
1 year ago
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Jessica W12New Participant
asked in Messenger

Is the messenger widget connected to any limitations?

I know there are limitations around sending outbound content, but I'm wondering if having the widget visible on the website is part of that count.

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Shauna
1 year ago
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User2369New Participant
asked in Messenger

Do users get emails about agent-initiated chats?

If an agent initializes a chat within the intercom messenger, would the user get notified about it? either via email? or can we set up a push notification to notify the user? Setting up outbound chat is not suitable for this use case as the conversation can be anything and it is not generic. Thanks.

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1 year ago
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User1795New Participant
asked in Messenger

How do I search conversations based on User Tags?

I would like to view all conversations in the last month from the customers with "VIP" tag. How do I go about doing that?

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Joseph S.
Super User
1 year ago
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SrđanNew Participant
asked in Messenger

Enabling new messenger for test workspace

If I enable "New messenger" for test workspace (which I created from my prod workspace), will "New messenger" be enabled for prod one too?

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Joseph S.
Super User
1 year ago
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RiccardoNew Participant
asked in Messenger

How to solve the misaligned icons?

How to fix misaligned icons problem, I'm importing the library in a project written in Electron v8.0.0 and angular v9 so how to solve the problem of not aligned icons in the first screenshot? adding a simple css rule on buttons seems solve the problem (2nd screenshot)align-items:center;I can't change the style because it's inside an iframe, how can I solve the problem? maybe is caused by the default stylesheet rules of the old chrome version inside electron 8 ? please help!  

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Daniel M15
1 year ago
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Steve B13New Participant
asked in Messenger

Is it possible to prevent page view tracking for certain pages / installations?

I have two different places my app takes effect: Main web and Chrome Extension I want page view tracking in the main web app. But, I don't want page view tracking in the chrome extension installation. This is because it's implemented as an IFrame, so the page is always the same and provides no value. The chrome extension activity is tracked by custom events, so I am still covered there.

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Joseph S.
Super User
1 year ago
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Hugo LNew Participant
asked in Messenger

Why we can't send messages?

I am testing the intercom chat with a Dev account.We want to test it before buying it.I am able to popup the intercom box, but I am not seeing the input text to write a message (see the attachment image)Any idea why we can't send message ? 

3
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1 year ago
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Geoffrey M13New Participant
asked in Messenger

How to install on Kajabi

Hi all. Would anyone be able to assist me with intercom code - identifying logged-in / v logged-out users on Kajabi?

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Shauna
1 year ago
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User1596New Participant
asked in Messenger

I cannot hide messenger

I cannot hide messenger either by condition or just by turning it off, we have embedded the code rather than using GTM so not sure if that affects it. Any ideas? I am trying to turn the messenger off for a certain segment but couldn't get it to work so to test I turned it off completely for all users but it still shows.

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Racheal
1 year ago
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EnjoyNew Participant
asked in Messenger

Changes on the layout of the posts

Hi there, our company need to create post to show to our users and there are lots of limitations on their creations. For example:I would like to change the font colour to stand out some parts of it.I would like to change also the text to different sizes, like 14pt, 18pt so we can make some parts more important than others, at moment we just have H1, H2 and other.Also I couldn't align images with text, I only see options to get it centred or full size.Space between paragraphs and lines, cant be changed neither.Change button sizes.I am sure I will find some more issues as much as I start working on it.Thanks for your time.

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Racheal
1 year ago
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MathildeNew Participant
asked in Messenger

I want to add a banner in the Intercom Messenger to announce a webinar

Hi dears,I want to add a banner in the Intercom Messenger to announce a webinar (c2a to my website landing page). Do you know if there is a option for that ? Thanks for your answers.

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Shauna
1 year ago
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Osama H11New Participant
asked in Messenger

How can I make the messenger widget open automatically after scrolling 50% of the page or after specific time?

How can I make the messenger widget open automatically after scrolling 50% of the page or after specific time?

1
Oseas
1 year ago
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Kevin G12New Participant
asked in Messenger

Where can I find more information about unread message notifications for a custom launcher?

5 years ago when we installed intercom into our suite of web and mobile applications, our custom messenger launcher would display the total number of unread messages as a small red circle near our custom launcher. This was a great way to let someone know they have a message waiting. However, I've realized it disappeared, and am having a very difficult time bringing the red circle with the volume of unread messages back so it is displayed near our custom launcher.  My investigation did reveal that we were/are using the "old" version of messenger, so I upgraded one of my test workspaces to the new messenger, hoping that it would resolve the issue, but it did not. That said, the "messages" icon inside the updated messenger DOES display the total unread notifications, but because that red notice isn't visible when the messenger is closed, the user does not know a message is waiting. Help! Thank you

1
K
1 year ago
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Matthew B12New Participant
asked in Messenger

My messenger is disappearing when we click on it. In the browser console I am seeing this message pop up, not sure if it is related "Intercom - Google Analytics is not installed or configured, have you forgotten to include it?"

My messenger is disappearing when I click it. This video shows what I am seeing. This is for logged in users only so you can't replicate it https://www.loom.com/share/d1fdb8848aea4728ae9c4f4a2c0ff0a8/p>

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1 year ago
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RhoneNew Participant
asked in Messenger

Is it possible to display different support hours & response time based on user segment?

Our team is considering changing our approach to customer support in which customers on certain plans can only get live support via our Intercom integration within a smaller range of hours than our customers on higher price plans. Is there a way to set this up in Intercom so the messenger shows the correct support hours & response time based on their user profile? We were planning on putting users into segments in Intercom if that would help make this possible.

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Daniel M15
1 year ago
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DaviNew Participant
asked in Messenger

Messenger cookies problem. User data being exchanged

Guys, we have the following problem in the chat integration: We are a SaaS e-commerce platform, so we want to use chat for non-logged-in users (leads) and users logged into your store dashboard (users). For logged in users we are sending the account data to Intercom (email, telephone, name, company name). The problem is a cookie that intercom stores in the user's browser and is stored for a few days. We have merchants with more than one account on our platform and when they enter both accounts the data is exchanged within the intercom. The name of account A goes to account B, in the company of account A a user is created with the data of company B. How can we solve this problem?

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S
1 year ago
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User1544New Participant
asked in Messenger

Is it possible to limit the number of conversations per month that a company can have on Intercom?

Is it possible to limit the number of conversations per month that a company can have on Intercom?

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1 year ago
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User1554New Participant
asked in Messenger

How do I remove the messenger from certain pages ?

I'm in messenger settings trying Current Page URL does not contain "theurl.com" but the messenger continues to show up.

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1 year ago
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User49Active User
asked in Messenger

Can I build a custom launcher using Google Tag Manager?

I would like to know how to launch the chat from a button when intercom isnt coded into the webplace but integrated with GTM.  The article linked below shows a Java Code and not how to launch custom launchers from buttons using GTM installed Intercom. See LINK: https://www.intercom.com/help/en/articles/2894-customize-the-intercom-messenger-technical Can anyone help me?

5
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1 year ago
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Support 5New Participant
asked in Messenger

I would like to send weekly messages to a list of users which is updated each week.

The list has username, and amount listed. Can a process be used where by name of user to message, and the message to send be picked up from an excel sheet / google sheet?

1
Racheal
1 year ago
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