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  • 490 Topics
  • 1,375 Replies

490 Topics

Michael Nortei
Michael NorteiActive User
asked in Conversations

Unique Users Metric

Hi All, I’m wondering if there’s a report we can generate to see how many unique users sent us messages?I want to compare adoption between 2022 and 2023. Your help putting this together would be appreciated. Thanks! Michael

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Michael Nortei
3 months ago
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karol tNew Participant
asked in Conversations

Using conversation attribute in macro.

Hey!Is there a possibility for macros to use values set in custom conversation attribute?I have some extra information that I store in custom attribute but I see no way of using it in the macro.

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J
3 months ago
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Yuval BitonNew Participant
asked in Conversations

Why can't I add more attributes to my Intercom?

Whenever I try to add a new attribute, I get a red warning stating, "Items with duplicate labels cannot coexist in the same list." Though I understand the message, I'm certain there are no duplicates. Has anyone else faced this issue and can offer advice? Thanks! 

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Y
3 months ago
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Product TeamNew Participant
asked in Conversations

Conversation Tagging

Why does intercom not allow level hierarchy in tagging conversations?

1
Nathan Sudds
Expert User
3 months ago
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Rakefet IfrachNew Participant
asked in Conversations

Disable opening conversations on iOS while keeping campaigns

Is there a way in the iOS SDK to disable opening a conversations while keeping the ability to send campaigns?Specifically when user taps on campaign we wouldn’t want them to be able to start a conversation from it

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R
3 months ago
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Vaughn AbadNew Participant
asked in Conversations

Hard Close the moment we close a conversation

Hello We want to hard close conversation the moment it was closed.We don’t want closed conversation to keep on reopening within 24 hours(min we can set)  

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Jacob Cox
3 months ago
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Richard WestNew Participant
asked in Conversations

tracker ticket emails

I can create a tracker ticket and link user raised conversations. Can add a note that I can then copy down to all linked conversations.How could I add a comment on the tracker (parent) that actually creates that same note as an email in all the linked conversations?  

3
mateusz.leszkiewicz
3 months ago
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Ryan SchefkeNew Participant
asked in Conversations

Creating ticket/conversation from within Slack

Hello Intercom community. We use Slack as our communication hub and have many sales, product, and onboarding team members using Slack. Most of our support team uses Intercom though. What is the best practice for us to take a conversation from Slack and turn it into an Intercom ticket/chat? We want to have our sales/product/onboarding teams create an issue from within Slack and support can work on the issue from within Intercom then follow up and close it. Ideally support would do that in Intercom and updates would be sent to Slack. We found this 3rd party solution, but we'd prefer not to have to spend any more money or install more software: https://clearfeed.ai/pricing#Integrations

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mateusz.leszkiewicz
3 months ago
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Jamie M12Active User
asked in Conversations

Anyone else noticing recent page views data missing ?

Over the last couple of weeks, some of my teams are reporting that the Recent Page Views data is missing from certain leads and visitors These all seem to be from visitors using Chrome... wondering if anyone else has noticed this, and wether its a new update to Chrome that prevents tracking ?

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W
3 months ago
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Dave PutkaNew Participant
asked in Conversations

Can't get reliable desktop notifications

I'm having a real issue relying on chat notifications for my support team. We have all the settings correct in Intercom and Windows to receive desktop notifications but random times it stops working, and chat will go unanswered for too long. Our team does not keep their inbox on screen all the time due to other tasks they have to perform. Any suggestions on how we can get more reliable and more noticeable notifications that will allow us to keep a first response time within a minute?

1
bernice
3 months ago
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Steve SenezNew Participant
asked in Conversations

Is there a way to find the ID of a data attribute without using the API?

Just what the title says: Is there a way to find the ID of a data attribute without using the API?

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Larissa Alberti
3 months ago
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Lina AreklewNew Participant
asked in Conversations

Opting in

I am trying to created a button in an email and link to the subscription opt in page. Used the link + used ID, but when testing I still end up with technical difficulties page. When checking the unsubscribe link in old email it works fine. Suggestions?

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Jacob Cox
3 months ago
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Lisa B13New Participant
asked in Conversations

Can I set up away mode for my teammates when they are OOO?

Can I set up away mode for my teammates when they are OOO?

3
C
3 months ago
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c.greeneNew Participant
asked in Conversations

Searching for an office SIP intercom solution

Hello, I’ve been tasked with finding an intercom solution for a medium sized office building. Ideally what I need it to do is have two intercoms on both sides of a locked door be able to communicate with each other, as well as paging a phone group using our PBX system when no one is available at the door. Some of the products I’ve found are the Fanvil i10/i10V/i10D mini intercom systems, but I’m not sure if it’s possible to make two of those communicate with each other. I have no experience in this realm so any advice or suggestions are sincerely appreciated. Thank you very much

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E
3 months ago
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Ibrahim ZohrobNew Participant
asked in Conversations

Intercom support SLAs?

How long does it take to get a response from Intercom support typically? I reached out to the chat bot with an urgent issue, and it said someone would look at it within a day. It’s been over 24 hours now with 0 response. The chat tells me, helpfully, that my message is “Not seen yet.”  Is there some other way I’m supposed to get support? 

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E
3 months ago
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John ONew Participant
asked in Conversations

Email forwarding doesn't work for certain users. Could an email header (X BeenThere) be the culprit?

Google Bard suggests that the presence of “X BeenThere” header, even though it’s deprecated, signals to email systems that the message is looped. Is there an effective way to tell Intercom to ignore this header and allow email through?

1
Jacob Cox
3 months ago
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David AdamNew Participant
asked in Conversations

Anyone using auto language translation here in intercom ?

i’m thinking to have DeepL translation feature in intercom  just like livechat platfrom offer API for it  intercom has it ? 

5
mateusz.leszkiewicz
4 months ago
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Yuval BitonNew Participant
asked in Conversations

Tracking Post-Onboarding Client Conversations in Intercom

Hello Intercom Community,I'm looking for insights or suggestions on how to effectively track conversations with clients who have just completed their onboarding. We use HubSpot for onboarding, and it's synced with Intercom. When onboarding is done, the status in HubSpot is updated to "done", and the end date is set.Our challenge is finding a way to filter and view these specific clients conversations in Intercom. This data is crucial for us as we're developing a new onboarding flow and need to establish baseline KPIs.Does anyone have experience or tips on how to achieve this within Intercom, or perhaps through a workaround? Any advice or examples of how you might be tracking similar data would be greatly appreciated.Thanks in advance!

1
mateusz.leszkiewicz
4 months ago
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Paula ShulerNew Participant
asked in Conversations

Is there any way to send new conversations assigned to a team/teammate into Slack?

I tried the Intercom/Slack app, but it does not appear to be a way to send assigned conversation notifications. Does anyone know how to make this work?

3
Jacob Cox
4 months ago
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Gwendolyn Reede-LijdingNew Participant
asked in Conversations

e-mail auto replay exclude company addresses

Hi,I would like to know if there is an option to exclude specific email addresses or domains from receiving the auto-reply to incoming emails.  Greeting, Gwendolyn   

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bernice
4 months ago
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ChelseaAZNew Participant
asked in Conversations

Searching Fin's Content

How can I search Fin’s content in our conversations? In instances where Fin has said something incorrect to many customers we need to quickly find all instances where Fin said a particular piece of information so we can correct.When I search the information Fin gave out it brings up no conversations, even though it’s been part of many conversations. I am copy pasting the fin content/key words from the conversations so it is accurate. Thank you for your assistance!

1
sean.reid
4 months ago
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Akhilesh JNew Participant
asked in Conversations

Refresh Inbox app

For the inbox canvas app:-1) Initialize is called when user chat window is opened by the teammate or when the teammate refreshes the intercom page2) submit is called when there is a interaction on the canvas app.Question :-1) Can I call initialize/submit on the inbox canvas app whenever a user replies to the conversation.2) Is there an API which I can call to refresh the inbox app

2
D
4 months ago
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Simal YilmazNew Participant
asked in Conversations

Mystery Flow - Need help

Hello all, we’ve had a fairly major technical issue for a while now and are unable find a POC to solve this with - hoping someone can help or point me in the right direction! Our flows are already established and set up. Problem is - when someone writes in our chat, a specific message gets sent as a reply pretty much 80% of the time (not all) and the message is not is not a part of any flow. Who can I contact to get help with this?

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C
4 months ago
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sujaISNew Participant
asked in Conversations

Trouble opening attachments

Hi all, Is anyone else having issues with opening attachments (regardless of the file type ...some are just standard .PDF) in Intercom?  We’re getting the following errors when trying to open attachments: Any tips would be greatly appreciated.Cheers,Suja

1
S
4 months ago
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1421104312New Participant
asked in Conversations

I can't see inbox rules

why there is no inbox rule in my inbox settings? is it because there is not so many teammates and chats in my workspace?

2
M
5 months ago
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