Users who don't get a response right away from us tend to simply start another conversation. While the task bot does flag that there's a dupe, we'd prefer to not allow users to start multiple conversations until they've received a reply to the first one. This would help declutter the inbox and save SO much team time!
Best answer by Anonymous
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Thanks @eric f11 !!!!!
Good news, @user2523, this has now been enabled for your workspace! One thing to note, however - our pricing team has not yet determined if this feature will be part of Early Stage subscriptions, so it may be possible that, once this goes to general release, that it may no longer be available to your and your team.
Your workspace should have this feature enabled now, @aleksei o!
Thank you!
Thank you !!😀
Hey @thibauld, let me check in with our team for you on this!
That's been done for you now, @thibauld - your workspace has been added to the beta!
Your workspace has just been added to the beta now, @katie w11!
Hi @eric f11 we have this issue with our costumer, everyday tons of user start new conversations to talk about the same subject.
Can you include us in this beta?
Hey @user2175, I'll ask our engineering team! (They'll likely respond after January 3rd due to the winter holidays!)
Hey @sam j, your workspace has been added to this beta!
Hey @user2175, your workspace has now been added to this beta!
Hey @barbara s11, your workspace has been added to this beta now.
Will this also prevent duplication that comes through via email? We get *lots* of them that way...
Hey @adam w11, this beta is specifically for conversations opened through the Messenger.
Thanks, @eric f11! Could we also get beta access too, please? It'd be great to limit even those coming through 
Let me check in with the team, I should have an update for you early next week!
Eric,
Recently my workspace was added to this beta version.
But it seems that is not working. I activate the funcionality so one user would not open two inbox talk at the same time. However, im using test account and I can open as many as I want new chat. How I can prevent that?
My account test is a USER not a LEAD.
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