Users who don't get a response right away from us tend to simply start another conversation. While the task bot does flag that there's a dupe, we'd prefer to not allow users to start multiple conversations until they've received a reply to the first one. This would help declutter the inbox and save SO much team time!
Best answer by Anonymous
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Hey @user2175, I would recommend contacting our Support team directly via the Messenger in your Intercom workspace, as they'd be best placed to help you resolve this issue.
hello, can we still join the Beta ? thank you !
Yep, your workspace has been added to the beta now, @justine!
Sorry for the delay here @adam w11, I've asked your relationship manager to add you here and I've yet to hear back from them, but I'll let you know as soon as I do.
Hey @adam w11, so sorry for the delay here, but your workspace has been added to this beta now!
Thanks, @eric f11. Anything I need to do to get this to appear as an option? I've tried signing out and back in.
Hey @adam w11, that could be a caching issue. Can you try a hard refresh? (Cmd + R or Ctrl + F5)
Unfortunately, still a no:
Hey @adam w11, is the setting showing in the Users tab?
Hello,
Would it be possible if I get access to this beta feature on my account?
Thanks,
Bader
Hey @Eric Fitzgerald (Employee) , is there any way of setting this up only for single account users? Any rules besides the toggle you have in the Beta?
Hey @user2294, you'd need to set the rules in the toggle to specifically target that individual user.
Just checking with the team now @bader a12, I'll let you know as soon as I have a response!
Just checking with the team now @jolie, I'll let you know as soon as I have a response!
Hey @jolie apologies for not coming back here sooner! Your workspace has been added to this beta.
Hey @bader a12, confirming that your workspace has been added to this beta!
Hey everyone, the setting to prevent multiple inbound messenger conversations is now available for all customers to use.
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