Mobile SDKs

Engage users of your mobile app with an onboarding and support experience powered by Intercom

  • 316 Topics
  • 1,072 Replies

316 Topics

J
JPIntoNew Participant
asked in Mobile SDKs

[Android] Android Sdk Crash failing to resolve LocalSoftwareKeyboardController

Integration with the sdk seems to work but when I navigate to the messaging screens it crashes immediately  java.lang.NoClassDefFoundError: Failed resolution of: Landroidx/compose/ui/platform/LocalSoftwareKeyboardController;                                                                                                        at io.intercom.android.sdk.m5.conversation.ui.ConversationScreenKt.ConversationScreenContent(ConversationScreen.kt:240)                                                                                                        at io.intercom.android.sdk.m5.conversation.ui.ConversationScreenKt.ConversationScreen(ConversationScreen.kt:119)                                                                                                        at io.intercom.android.sdk.m5.navigation.ConversationDestinationKt$conversationDestination$5.invoke(ConversationDestination.kt:79)                                                                                                      

7
Jacob Cox
2 months ago
O
orcunNew Participant
asked in Mobile SDKs

[Intercom SDK v15.6.0] CRASH - Caused by: java.lang.ClassNotFoundException: Didn't find class "androidx.paging.Pager"

Hi, After updating to latest android sdk version (15.6.0), there's a crash when user clicks 'Send us a message' or 'Messages' Button. I attach crash logs below  java.lang.NoClassDefFoundError: Failed resolution of: Landroidx/paging/Pager; at io.intercom.android.sdk.m5.inbox.InboxViewModel.<init>(InboxViewModel.kt:44) at io.intercom.android.sdk.m5.inbox.InboxViewModel.<init>(InboxViewModel.kt:30) at io.intercom.android.sdk.m5.inbox.InboxViewModel$Companion$factory$1.create(InboxViewModel.kt:109) at androi

1
bernice
2 months ago
K
Khikar1New Participant
asked in Mobile SDKs

Intercom screen freezing issue React Native

Open the modal of the intercom → swipe left and right → the app freezes as a result. Issue is only in IOS mobiles.

6
D
2 months ago
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Nava SupportNew Participant
asked in Mobile SDKs

Trigger a workflow when a page is viewed

I’m trying to find documentation on how to trigger a workflow from within the mobile app, more specifically when a specific page in my application is viewed. I see lots of information on how to build the flows, but I can’t seem to find any documentation on how to update my application to enable this.

3
Jacob Cox
2 months ago
D
Dominik RConnector
asked in Mobile SDKs

Intercom SDK attributed to high battery usage in Xcode

When going through Xcode’s Organizer window you can see a breakdown of energy logs. In there Intercom-related calls and processes are listed as high impact.Here are couple of examples:48 seconds cpu time over 51 seconds (94% cpu average), exceeding limit of 80% cpu over 60 seconds 48 seconds cpu time over 59 seconds (81% cpu average), exceeding limit of 80% cpu over 60 seconds48 seconds cpu time over 59 seconds (81% cpu average), exceeding limit of 80% cpu over 60 secondsThe rest of the reports is quite similar in the stack traces and impact.Is there anything that Intercom could do to help with the battery impact? Maybe by exposing methods to stop listening for websocket messages?  Some additional information:We’re utilizing bluetooth-central background execution mode to listen to BLE device, which means that the app in some circumstances may never go to terminated/suspended state App is built with Flutter Intercom SDK version used 16.3.0

17
A
3 months ago
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Joseph Van Der WeeNew Participant
asked in Mobile SDKs

Your app will be rejected from the AppStore unless you add NSCameraUsageDescription and NSMicrophoneUsageDescription to your Info.plist

We’re seeing the following log when running our iOS app:“Your app will be rejected from the AppStore unless you add NSCameraUsageDescription and NSMicrophoneUsageDescription to your Info.plist. More information is available here: https://developers.intercom.com/installing-intercom/ios/installation/#step-2---update-info.plist” The linked doc has no mention of these two usage descriptions. Are these still required?

4
aykut.aydin
3 months ago
B
BryamNew Participant
asked in Mobile SDKs

Android app crashes when setting up Intercom React Native

I'm seeing this weird error.TypeError: null is not an object (evaluating 'IntercomEventEmitter.UNREAD_COUNT_CHANGE_NOTIFICATION') I followed the guide on the official Github repo https://github.com/intercom/intercom-react-native#android. After trying the manual linking, I get a different error when building the app.> Task :intercom-react-native:generateDebugRFile FAILED Execution optimizations have been disabled for task ':intercom-react-native:generateDebugRFile' to ensure correctness due to the following reasons: - Gradle detected a problem with the following location: '/Users/bryamrodriguez/src/sammy-native/node_modules/@intercom/intercom-react-native/android/build/intermediates/packaged_manifests/debug'. Reason: Task ':intercom-react-native:generateDebugRFile' uses this output of task ':intercom_intercom-react-native:processDebugManifest' without declaring an explicit or implicit dependency. This can lead to incorrect results being p

5
I
3 months ago
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mindfulnessmattNew Participant
asked in Mobile SDKs

iOS / iPad OS v15.0 opening "Test workspace" Help Center with SDK 16.3.1 crashes

Only my “Test workspace” crashes, the production one works fine.The code I’m calling is the following when opening the Help Center:Intercom.present(Space.helpCenter)--The uncaught exception that is being thrown is:Terminating app due to uncaught exception 'NSUnknownKeyException', reason: '[<IntercomSDKPrivate.ErrorViewController ...> setValue:forUndefinedKey:]: this class is not key value coding-compliant for the key closeImageView.'Which often means the `ErrorViewController.xib `(or storyboard?) had a property set in a XIB which longer exists in ErrorViewController.--The expected behaviour is that if an error needs to display (because I’m using a test workspace) that the error shows rather than the app crashing.

3
Brian B11
3 months ago
A
Adam S12New Participant
asked in Mobile SDKs

iOS SDK - Logout, Login causes 100% CPU Usage

Since the Intercom iOS SDK began utilizing WebSockets, we have noticed that on occasion, CPU usage jumps to over 100% and there are deadlocks resulting from the Intercom SDK.When this happens, the lock is due to: `[IntercomSDK_IntercomNexusSocket sendWebSocketMessage:]` as seen here: I am now able to reproduce this reliably with the latest release (and previous), 16.4.0, of the Intercom iOS SDK.To reproduce on an app set up with the Intercom iOS SDK (I’m doing this on iOS 17.2.1 but it happens on other versions):Login a user with `Intercom.loginUser(with:)` Logout the user with `Intercom.logout()` Login again using the same call in #1CPU usage will jump up over 100%.  If you pause the debugger at this point, you’ll see a stack trace like the image above.Please let me know if I can send other information about this issue.Best,Adam

2
E
3 months ago
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User834New Participant
asked in Mobile SDKs

Is it possible to change the details of the push notifications payloads in order to increase the app badge count accordingly to the chat pending messages?

We did implement the intercom Integration with our mobile app and everything works like a charm BUT we realised we are sending communications to our clients over the chat but they don't seem to realise messages are waiting for them since the app badge count is zero. I'd tried to increase the value over the AppDelegate methods but can't make it increase the count when the app is not running or in background. Also tried to create a Notification Extension for the app but the criteria for the modifications won't meet since the payload of the notifications has the value mutable content set to false (mutableContent: NO)  Another way to make this work would be to send notifications as silent ones but don't know if the payload from Intercom's notifications is customisable. Any help with this subject would be much appreciated. Bests.

12
J
3 months ago
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Gil GoldenbergNew Participant
posted in Mobile SDKs

iOS SDK leak data and exhaust cellular data plan

Hi,I use this sdk: https://github.com/intercom/intercom-ios-spversion: 16.2.1The issue - The SDK is leaking data!It seam like on each time I open a chat with a representative, the entire content is being downloaded, including images shared in that conversation. EACH TIME. So if I open a chat with image it will download the full size of the image.Close the window, reopen it again - the full image is downloaded again. This is problematic- we had a user that complain his cellular data plan was exhausted in matter of days.I've verified it by using Proxyman tool - sniffing the network and seeing it.I tried also a different app in my phone to see if it happens to them as well. It does (Wolt app).I’ve asked a support representative in private and his response was:“… I can confirm that's the expected behaviour for images in conversations. And at the moment, we don't have any alternatives to cache those images to optimise network data ...”Does anyone else exprience it?Does it make sense this is

1
Jacob Cox
3 months ago
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Valeriya GoncharovaNew Participant
posted in Mobile SDKs

How messenger looks in Mobile Apps?

Hi all,Could you please share your apps with integrated Intercom mobile SDK?I want to test user flow - how user reaches messenger in apps, how does it look like, and so forth.Would be great if you send screenshots, or if you share you mobile apps names - I will download and test it on my ownThank you  

3
Jacob Cox
3 months ago
G
G'dayNew Participant
asked in Mobile SDKs

How does Enabled Push Messaging get updated?

We have Enabled Push Messaging being set to True or Unknown correctly when a user creates an account and opts in to notifications (True) or skips it (Unknown). However, if a user turn off notifications via their phone settings (not via the app) Enabled Push Messaging is not updated. How is this supposed to work?

1
C
3 months ago
M
MoteifehNew Participant
asked in Mobile SDKs

iOS SDK crash since updating to 15.1.5

Hello Intercom team,We are experiencing the following crash after updating to the latest Intercom SDK version 15.1.5.It happened on production on 3 users (for now), all of them on iOS 16 but on different devices.Are you aware of this crash / do you know where it can come from ?Thank you in advance,Have a good dayLogs coming from Firebase:1/2Crashed: com.apple.main-thread0 Intercom 0x2ab028 IntercomSDK_PINRemoteImageManagerSubclassOverridesSelector + 11445481 Intercom 0x2aae18 IntercomSDK_PINRemoteImageManagerSubclassOverridesSelector + 11440202 Intercom 0x2a9098 IntercomSDK_PINRemoteImageManagerSubclassOverridesSelector + 11364683 Intercom 0x2a9e14 IntercomSDK_PINRemoteImageManagerSubclassOverridesSelector + 11399204 CoreFoundation 0x37590 __CFNOTIFICATIONCENTER_IS_CALLING_OUT_TO_AN_OBSERVER__ + 1485 CoreFoundation 0xdb828 ___CFXRegistrationPost_block_invoke + 8

9
bernice
3 months ago
N
NickNew Participant
asked in Mobile SDKs

Crashing issue with iOS Intercom SDK 15.02

Dear Intercom Devs,After a new Intercom 15.0.2 SDK release, we have updated it on our end and released a new version of our app last week. Unfortunately, we started getting a new crashes from Intercom on Firebase. Here are the details of them.Crashed: nexus.reachability0  libobjc.A.dylib                0x3a7c objc_retain + 161  libobjc.A.dylib                0x3a7c objc_retain_x0 + 162  Intercom                       0x5d424 -[IntercomSDK_IntercomNexusSocket resetSocket] + 186763  Intercom                       0x5d4a0 -[IntercomSDK_IntercomNexusSocket reconnect] + 188004  Intercom                       0x5a5e0 -[IntercomSDK_IntercomNexusConnection reconnectSockets] + 68325  Network                        0x7f2e5c __nw_path_necp_update_evaluator_block_invoke + 4566  libdispatch.dylib              0x2320 _dispatch_call_block_and_release + 327  libdispatch.dylib              0x3eac _dispatch_client_callout + 208  libdispatch.dylib              0xb534 _dispatch_lane_serial_drain + 6689  l

14
A
3 months ago
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Jim BacaNew Participant
asked in Mobile SDKs

NullPointerException

We are using @intercom/intercom-react-native@4.0.1. The stack trace a user is running into is below. Can you let me know what the minimum version we need to upgrade to?java.lang.NullPointerException: Attempt to invoke virtual method 'java.lang.String io.intercom.android.sdk.models.CustomizationColorsModel.getBackgroundColor()' on a null object reference at io.intercom.android.sdk.views.TextAttributeView.updateSubmitButtonColor(TextAttributeView.java:122) at io.intercom.android.sdk.views.holder.AttributeCollectorViewHolder.addAttributeView(AttributeCollectorViewHolder.java:115) at io.intercom.android.sdk.views.holder.AttributeCollectorViewHolder.renderAttributes(AttributeCollectorViewHolder.java:80) at io.intercom.android.sdk.views.holder.AttributeCollectorViewHolder.bind(AttributeCollectorViewHolder.java:57) at io.intercom.android.sdk.conversation.ConversationPartAdapter.onBindViewHolder(ConversationPartAdapter.java:234) at androidx.recyclerview.widget.RecyclerView$Ad

3
E
3 months ago
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User1829New Participant
asked in Mobile SDKs

iOS SDK, after first notification, subsequent messages do not trigger the `IntercomUnreadConversationCountDidChangeNotification` or update the unread conversations count.

We need to show users that there are additional unread responses - how is this done?Seems the Android SDK behaviour differs and every new message is displayed as it comes in.

3
H
3 months ago
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Welltech AppsNew Participant
posted in Mobile SDKs

[Bug]Conversation partner icon is shifted until full screen info is loaded

*Environment:*iOS 17.0.3, iPhone 11 Pro.*Steps to reproduce:*Open intercome chat Take a look at the partner icon*Actual result:*       

1
C
3 months ago
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Elad GelmanNew Participant
asked in Mobile SDKs

App crash ios 17.1.2 iphone 15 pro

Updated to the (almost)latest react native intercom version a month ago. Pods are on 16.1.1.We get these crashes:IntercomSDK_MethodSwizzleEXC_BAD_ACCESS (KERN_INVALID_ADDRESS)Crashed: com.apple.NSURLSession-delegate0  libobjc.A.dylib                0x32f8 objc_release + 161  libobjc.A.dylib                0x32f8 objc_release_x0 + 162  Intercom                       0x5e904 IntercomSDK_MethodSwizzle + 94883  Intercom                       0x618bc IntercomSDK_MethodSwizzle + 217044  CFNetwork                      0x133c8 _CFNetworkSetHSTSStoragePath + 429045  libdispatch.dylib              0x26a8 _dispatch_call_block_and_release + 326  libdispatch.dylib              0x4300 _dispatch_client_callout + 207  libdispatch.dylib              0xb894 _dispatch_lane_serial_drain + 7488  libdispatch.dylib              0xc3f8 _dispatch_lane_invoke + 4329  libdispatch.dylib              0x17004 _dispatch_root_queue_drain_deferred_wlh + 28810 libdispatch.dylib              0x16878 _dispatch_workloop_w

1
Jacob Cox
4 months ago
O
Osama TahaNew Participant
asked in Mobile SDKs

[iOS 17.0+] App crashes once the Intercom "Post" popup shows up

 Intercom SDK version: 16.0.3 Xcode: 15.0 UIGraphicsBeginImageContext() failed to allocate CGBitampContext: size={0, 0}, scale=3.000000, bitmapInfo=0x2002. Use UIGraphicsImageRenderer to avoid this assert.0CoreFoundation __exceptionPreprocess 1libobjc.A.dylib objc_exception_throw 2Foundation -[NSMutableDictionary(NSMutableDictionary) initWithContentsOfFile:] 3UIKitCore _UIGraphicsBeginImageContextWithOptions-[Ullmage(ICM|mageUtils) icm_resizelmageToSize:]_51-[ICMReactionsViewController displayOption:inView:]_block_invoke_2

6
Eden
4 months ago
V
VenkyNew Participant
asked in Mobile SDKs

iOS: On dismissing ``MessengerView, white background view appears for a fraction of seconds

iOS Intercom SDK: 15.0.3Steps: - Present the messenger view from source app `Intercom.present()`- Dismiss the Messenger viewIssue:  - When we dismiss the `Messenger View`, we see a white background for a second.We’ve been investigating this issue for past few days and require your support to close it.Note: Attaching the video for your reference. Thanks! 

2
A
4 months ago
A
Aksh ShahNew Participant
posted in Mobile SDKs

Fatal Exception: java.lang.IllegalStateException

I’m using Android SDK version 14.0.0 and I got this crash in intercom. Fatal Exception: java.lang.IllegalStateException: ViewTreeLifecycleOwner not found from android.widget.FrameLayout{61dc520 V.E...... ......ID 0,0-1080,2180 #7f0a0389 app:id/intercom_overlay_root}       at androidx.compose.ui.platform.WindowRecomposer_androidKt.createLifecycleAwareWindowRecomposer(WindowRecomposer.android.kt:349)       at androidx.compose.ui.platform.WindowRecomposer_androidKt.createLifecycleAwareWindowRecomposer$default(WindowRecomposer.android.kt:324)       at androidx.compose.ui.platform.WindowRecomposerFactory$Companion$LifecycleAware$1.createRecomposer(WindowRecomposer.android.kt:168)       at androidx.compose.ui.platform.WindowRecomposerPolicy.createAndInstallWindowRecomposer$ui_release(WindowRecomposer.android.kt:224)       at androidx.compose.ui.platform.WindowRecomposer_androidKt.getWindowRecomposer(WindowRecomposer.android.kt:299)       at androidx.compose.ui.platform.AbstractComposeView.re

1
Jacob Cox
4 months ago
E
Emil ANew Participant
asked in Mobile SDKs

Intercom causes crash on iOS if CarPlay is started

If starting the app in CarPlay, Intercom causes the app to crash:[CPTemplateApplicationScene windows]: unrecognized selector sent to instanceTerminating app due to uncaught exception 'NSInvalidArgumentException', reason: '-[CPTemplateApplicationScene windows]: unrecognized selector sent to instance 0x103386dc0'terminating with uncaught exception of type NSException​Previously we haver setup Intercom in AppDelegate, but in preparation for CarPlay, we moved Intercom setup to SceneDelegate, as per the documentation.​Currently the only way to have Intercom be stable, is to uninstall the app and reinstall. But that user experience is terrible.

4
M
4 months ago
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ClaudioNew Participant
asked in Mobile SDKs

Crash on CarPlay

Hi, the SDK crash if I try to start a CarPlay app. The error is [CPTemplateApplicationScene windows]: unrecognized selector sent to instance 0x1228ef470 The error is thrown from login method: Intercom.loginUser(with: attributes, completion: nil)

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M
4 months ago
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bryanmalaluan.reckonNew Participant
asked in Mobile SDKs

Something's gone wrong, content could not be loaded (React Native)

We are encountering an issue where the messenger displays “Content could not be loaded” to newly created users in our app and initially calling loginUserWithUserAttributes method. After re-opening the app  the messenger works.Issue is only encountered in released versions (Test flight and App store) and we can’t replicate in debug/local.  

3
Jacob Cox
4 months ago
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