Mobile SDKs

Engage users of your mobile app with an onboarding and support experience powered by Intercom

  • 317 Topics
  • 1,075 Replies

317 Topics

U
User1808New Participant
asked in Mobile SDKs

Does Intercom support to trigger an event based survey automatically every time events sent in React Native app ?

Hello, we plan to use Intercom survey for our React Native app. We've tried to use the event based survey but we notice that the event based survey cannot be triggered automatically inside the app every time our events sent, instead, it always triggers our surveys when we relaunch the app. We would like to know if Intercom supports this behavior in React Native and how can we achieve it ?We are using:React Native version 0.65.1@intercom/intercom-react-native version 3.0.5Thanks

3
M
6 months ago
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Jon-PaulNew Participant
asked in Mobile SDKs

Why can't a mobile user use their device's camera to take a photo?

Is there a reason why you can't use the camera's phone to take a photo during a conversation? As far as I can tell all you're able to do is to use photos from the camera roll. This seems a strange choice. It seems far more likely that a user would want to illustrate their issue during a conversation, rather than have to exit the app, open the camera, take a photo, then return to the app, open the conversation again and then find the photo in their Camera Roll.

2
P
6 months ago
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Samuel BConnector
asked in Mobile SDKs

Intercom's UI crash the app when opening a conversation where messages where sent from the API

We found an issue with the React Native SDK where messages sent through the API are crashing Intercom Messenger when opening the conversation. I happens when creating a conversation from the API, and sending messages, but also when creating a conversation from the Intercom Messenger then sending a message through the API and opening that conversation again on Intercom Messenger.To show the issue we have a new chat flow that uses the API, and the normal Intercom Messenger.https://drive.google.com/file/d/12cRxt9YRa5e1-U9_lXowt_QxhDdJ4VCn/view?usp=sharinghttps://drive.google.com/file/d/1PgjilVuwdLe1PrNWvTdeiEhqmQL7WzD4/view?usp=sharingJumps between both are triggered by a feature flag.

2
Jacob Cox
6 months ago
E
eTaskunNew Participant
asked in Mobile SDKs

The error about incorrect threads using in Xcode 14

Hi! When building the application in Xcode 14.0 b6, it shows the following error:Thread Performance Checker: Thread running at QOS_CLASS_USER_INITIATED waiting on a lower QoS thread running at QOS_CLASS_DEFAULT. Investigate ways to avoid priority inversions PID: 743, TID: 31796 Backtrace ================================================================= 3 Intercom 0x000000010440805c IntercomSDK_PINRemoteImageManagerSubclassOverridesSelector + 80944 4 Intercom 0x0000000104407e48 IntercomSDK_PINRemoteImageManagerSubclassOverridesSelector + 80412 5 libdispatch.dylib 0x0000000103c2a04c _dispatch_client_callout + 20 6 libdispatch.dylib 0x0000000103c2bbbc _dispatch_once_callout + 136 7 Intercom 0x0000000104407de0 IntercomSDK_PINRemoteImageManagerSubclassOverridesSelector + 80308 8 Intercom 0x0000000104403d5c IntercomSDK_PINRemoteImageManag

20
J
6 months ago
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Welltech AppsNew Participant
asked in Mobile SDKs

[iOS] The app crashes on the chat screen after trying to attach mp4 format video file

*Environment:*iOS 17.0.3, iPhone 11 Pro.Crash log - intercomSDK_AFQueryStringPairsFromKeyAndValue + 95052*Preconditions:*Filename - RPReplay_Final1696071858 3.MP4File Forman - MPEG-4 movieFile size - 127,9 MB *Steps to reproduce:*Open intercome chat Attach big mp4 file *Actual result:*The app crashes*Expected result:* If file’s size is too big, an error like “you can attach up to 100mb” appears 

1
Eden
6 months ago
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JMcNZNew Participant
asked in Mobile SDKs

Emojis on push notifications

When we send out a post message via push notification, select reply via emojis, the emojis don't appear in the message, any thoughts as too why?

1
Larissa Alberti
6 months ago
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Alex TNew Participant
asked in Mobile SDKs

[react-native] removing event listener throws "Maximum call stack size exceeded" error

Howdy!We're experiencing this issue after updating from 3.x SDK to 4.0.1 (https://github.com/intercom/intercom-react-native react-native version: 0.70.5  Code sample (which is basically the same that you have in docs):  useEffect(() => { const subscription = Intercom.addEventListener( IntercomEvents.IntercomUnreadCountDidChange, (response) => { setCount(response.count); } );   return () => { try { subscription.remove(); } catch (e) { console.log(e); } }; }, []); Calling subscription.remove on line 11 during effect cleanup triggers an exception. Line 13 prints:[RangeError: Maximum call stack size exceeded]Without try/catch block the call just fails silently due to this - https://github.com/facebook/react-native/issues/32673(which doesn't contribute to the original problem, just makes it go unnoticed).  Let me know what other details you might need. What can be done about it? Thanks.

8
aykut.aydin
7 months ago
V
VladislavNew Participant
asked in Mobile SDKs

The app crashes on React-Native 0.70.6

After updating to new RN, everything was fine, but when i updated Intercom, the app has been starting close after open, and rn console was clean... But i found problem in xCode: 2022-12-27 22:31:47.367063-0600 MyApp[83087:2986586] [Intercom] ERROR - Tried to update user, but no user has been registered yet.   2022-12-27 22:31:47.367854-0600 MyApp[83087:2986586] [Intercom] ERROR - Tried to send metrics, but no user has been registered yet.   2022-12-27 22:31:47.368022-0600 MyApp[83087:2986586] -[NSNull code]: unrecognized selector sent to instance 0x1b9554020   2022-12-27 22:31:47.372064-0600 MyApp[83087:2986586] *** Terminating app due to uncaught exception 'NSInvalidArgumentException', reason: '-[NSNull code]: unrecognized selector sent to instance 0x1b9554020'   **** First throw call stack:**   (   0 CoreFoundation 0x000000018040e7ec __exceptionPreprocess + 172   1 libobjc.A.dylib 0x0000000180051144 objc_exception_throw + 56   2 CoreFoundation

5
Brian B11
7 months ago
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Shiva SrivastavaNew Participant
asked in Mobile SDKs

Seeing crash on Intercom SDK initialization on react native iOS app: "Unrecognized selector sent to instance" on re

Here is the crash log, also noticing the error about email not present. I am not sending user email to intercom. ```INTERCOM ERROR - 'email' must be an NSString and can't be nil or empty [Intercom] ERROR - Tried to update user, but there was a problem with the SDK's initialisation.[Intercom] ERROR - Tried to send metrics, but there was a problem with the SDK's initialisation. -[NSNull code]: unrecognized selector sent to instance 0x111a1d5902023-05-01 16:56:50.683285-0700 ZiggyReactNative[42315:4564543] *** Terminating app due to uncaught exception 'NSInvalidArgumentException', reason: '-[NSNull code]: unrecognized selector sent to instance 0x111a1d590'*** First throw call stack:(    0   CoreFoundation                      0x00000001117b778b __exceptionPreprocess + 242    1   libobjc.A.dylib                     0x000000010dc37b73 objc_exception_throw + 48    2   CoreFoundation                      0x00000001117c68c4 +[NSObject(NSObject) instanceMethodSignatureForSelector:] + 0    3   C

16
Brian B11
7 months ago
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mishmaxNew Participant
asked in Mobile SDKs

Android SDK crash

I’m using same dependencies with your sample and have the crash: java.lang.IncompatibleClassChangeError: Found interface androidx.compose.ui.graphics.drawscope.DrawScope, but class was expected (declaration of 'androidx.compose.ui.graphics.drawscope.DrawScope'proj lever build.gradle:plugins {    id 'com.android.application' version '8.1.1' apply false    id 'com.android.library' version '8.1.1' apply false    id 'org.jetbrains.kotlin.android' version '1.8.22' apply false}app level:composeOptions {        kotlinCompilerExtensionVersion "1.4.8"    }   def composeBom = platform('androidx.compose:compose-bom:2023.08.00')    implementation composeBom    androidTestImplementation composeBom    implementation 'androidx.compose.material:material'    implementation 'androidx.compose.ui:ui-tooling-preview'    debugImplementation 'androidx.compose.ui:ui-tooling'     implementation("io.intercom.android:intercom-sdk:15.2.2") 

1
Jacob Cox
7 months ago
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yd-theraNew Participant
asked in Mobile SDKs

Android SDK Callback for Dismissal of Intercom Messages Screen

We are using the Intercom Android SDK in our android app to provide customer support. Specifically, we are presenting the Messages space using the following code in Kotlin:Intercom.client().present(space = IntercomSpace.Messages)We're interested in knowing if there's a callback or event triggered when the user dismisses the Messages space by clicking the back button. Our application has specific action that need to be executed when the user returns to our UI, and it would be extremely useful to have this kind of event available.I noticed that on the iOS SDK, there are IntercomWindowWillHideNotification and IntercomWindowDidHideNotification callbacks for similar functionality. Are these iOS callbacks triggered when the Intercom message space is closed? If so, is there an equivalent on the Android SDK?If such functionality is not currently available for Android, are there plans to introduce this feature in a future update?

5
Y
7 months ago
T
TangoNew Participant
asked in Mobile SDKs

[iOS SDK] Intercom show/hide animation is broken when app has more than one UIWindow

Intercom appear animation looks like it’s presenting its View Controller on top of the current View Controller. But in reality it adds a new UIWindow with a snapshot of the current window and presents its View Controller on top of it.The issue is it doesn’t look for the top window, but uses something like UIApplication.shared.windows.first for the snapshot — this breaks animation with multiple app windows.In our case we have another “User is blocked please contact support” window on top (with higher windowLevel), which is not used for this snapshot :(Expected:Intercom should use the top-level key window for the snapshot.Intercom UIWindow’s windowLevel should be the same or higher than the current top window.

1
Eden
7 months ago
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Andrius ShiaulisNew Participant
asked in Mobile SDKs

LLDB stopped working after v.15.1.1

Hey folks 👋🏾After several recent updates, Xcode debugger stopped working for us, (lldb) po selfwarning: Swift error in scratch context: error: failed to load module 'Pipedrive'.Shared Swift state for Pipedrive has developed fatal errors and is being discarded.REPL definitions and persistent names/types will be lost. error: expression failed to parse:unknown errorDo you have any ideas what can be an issue? We are using cocoapods, but adding framework manually or via SPM doesn’t solve the issue. If we roll back to 15.1.1 everything works fine for us 🤔

14
Brian B11
7 months ago
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Konstantinos GaitanisNew Participant
asked in Mobile SDKs

LLDB stopped working after v.15.1.3

This is the same bug as reported here : @Engineering  LLDB still doesn’t work with latest version (15.2.1) from https://github.com/intercom/intercom-ios-spThis topic was created to attract the attention of the Intercom developers since the previous question is marked as ‘Solved’.This is a critical bug as we can not use the latest version since developing without the debugger is almost impossible.

6
Brian B11
7 months ago
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jatin_123New Participant
asked in Mobile SDKs

Manifest merger failed with multiple errors

Hi there,   I am using react-native intercom library and after release of io.intercom.android:intercom-sdk-base:15.1.6, getting below errorManifest merger failed with multiple errors 

7
J
7 months ago
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Danni StjernegårdNew Participant
asked in Mobile SDKs

iOS SDK 15.2.0 broken code signature

I’m installing the SDK via Swift Package Manager on Xcode 15 beta 8. I haven’t tested on Xcode 14. [...]/SourcePackages/artifacts/intercom-ios/Intercom/Intercom.xcframework:1:1: The signature of “Intercom.xcframework” cannot be verified. 

4
Jacob Cox
7 months ago
C
cabarrocasNew Participant
asked in Mobile SDKs

Intercom 15.1.1 "IntercomSDK_MethodSwizzle" crash

We are experiencing quite a lots of crashes after updating to Intercom 15.1.1 iOS SDK. All of them in iOS 16.XDo you have any identified issue with this version?Thanks a lot,ChristianFirebase stack traces… Crashed: nexus.reachability0  libobjc.A.dylib                0x2820 objc_msgSend + 321  Intercom                       0x5da28 IntercomSDK_MethodSwizzle + 189042  Intercom                       0x5daa4 IntercomSDK_MethodSwizzle + 190283  Intercom                       0x5ab00 IntercomSDK_MethodSwizzle + 68324  Network                        0x7f2e5c __nw_path_necp_update_evaluator_block_invoke + 4565  libdispatch.dylib              0x2320 _dispatch_call_block_and_release + 326  libdispatch.dylib              0x3eac _dispatch_client_callout + 207  libdispatch.dylib              0xb534 _dispatch_lane_serial_drain + 6688  libdispatch.dylib              0xc0a4 _dispatch_lane_invoke + 3849  libdispatch.dylib              0x16cdc _dispatch_workloop_worker_thread + 64810 libsystem_pthread.d

4
C
7 months ago
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Khee WongNew Participant
asked in Mobile SDKs

What does the Intercom.handlePushMessage() do ?

Hi,I’m following this guide to setup push notification and would like to find out more details on what does the Intercom.handlePushMessage() do in the react-native. https://developers.intercom.com/installing-intercom/react-native/push-notifications/ useEffect(() => { /** * Handle PushNotification */ AppState.addEventListener( 'change', (nextAppState) => nextAppState === 'active' && Intercom.handlePushMessage() ); return () => AppState.removeEventListener('change', () => true); } , [])  When tapping the push notification on iOS it opens the message but not on Android. What did I miss? Thanks.

1
Eden
7 months ago
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mindfulnessmattNew Participant
asked in Mobile SDKs

15.2.0 SPM - The signature of “Intercom.xcframework” cannot be verified.

When I create a new iOS Storyboard project and add the iOS SDK https://github.com/intercom/intercom-ios-sp via Swift Package Manager it fails to build with the following error:The signature of “Intercom.xcframework” cannot be verified.I received the same error when upgrading from 15.1.5 to 15.2.0 in an existing project also.Edit: Fetching other versions work fine.Edit 2: This is an issue in Xcode 15 betas only (specifically Beta 6 for me). Building with Xcode 14.3 works fine.

6
M
8 months ago
Z
ZhexNew Participant
asked in Mobile SDKs

Non-related stuff happening after update on Android app

Hi, everyone!I am facing some weird issues after updating to latest intercom version, but it also happened after last update.Last year, in november, I upgraded to 'io.intercom.android:intercom-sdk:12.5.0' and after that, we got some massive crashing in production which is still present since I was trying to fix navigation until today when something else happened and I got suspicion it is related to intercom upgrade. So, here is out massive crash (6k events in last 90 days) submitted to google: https://issuetracker.google.com/issues/295991505Today, I have tried upgrading to 'io.intercom.android:intercom-sdk:15.2.0' and another equally weird thing happened, but now it was underwritten by red, related to `BottomSheetDialog` (?!). We had this part of code for like 4 years and it was working just fine until I have changed intercom version:binding.bottomSheetFFFFFF.getViewTreeObserver().addOnGlobalLayoutListener(new ViewTreeObserver.OnGlobalLayoutListener() { @Override public void onGl

1
Eden
8 months ago
J
Joseph CallaarsNew Participant
asked in Mobile SDKs

iOS React Native 5.2.0 leaks memory and crashes

We’ve seen this now occasionally where Intercom gets into a reconnection state and keeps allocating more and more memory. On production iOS this results in a termination of the OS but in our simulator it will accumulate until it cannot get no more (we’ve seen this go up in the several hundreds of gigabytes). Since the source is closed I cannot determine where this goes wrong but the memory inspection seems to point to these two functions:  As long as we keep the debugger on we will continuously see this being triggered, literally thousands of times within a minute. Is there anything that can be done here?

2
J
8 months ago
S
smartNew Participant
asked in Mobile SDKs

Android is crashing with compose 1.5.0 when pressing messsage send

There was a ticket which was closed without viable solution, so I’m creating new one. Issue seems to be related to compose and accompanist versions.Required accompanist version: 0.32.0Required compose version: 1.5.0Target and compile sdk: 34 Error looks like this:java.lang.ClassCastException: androidx.compose.animation.AnimatedContentTransitionScopeImpl cannot be cast to androidx.compose.animation.AnimatedContentScope at io.intercom.android.sdk.m5.navigation.IntercomTransitionsKt$defaultEnterTransition$1.invoke(IntercomTransitions.kt:12) at androidx.navigation.compose.NavHostKt.createEnterTransition(NavHost.kt:346) at androidx.navigation.compose.NavHostKt.access$createEnterTransition(NavHost

1
Eden
8 months ago
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Kiran RaoNew Participant
asked in Mobile SDKs

Intercom SDK for Android, API 33 and NOTIFICATION permission

For an Android app that targets API 33 and that includes FCM for push notifications, what is the advice on requesting the NOTIFICATION permission?My usecase: We have a tab in our app that when pressed, calls Intercom.client().present(). While the user is viewing the HelpCenter, the user could start a customer support chat. This is an ideal moment to request the NOTIFICATION permission. The user just sent a chat message and likely expects a notification when there is a reply.Is there a way for our app to know when the user sent a message so we can request the permission? Or does the intercom SDK request the notification permission on behalf of the app if needed?Versions:Intercom Android SDK v15.1.3 App targetSDK 33 Firebase BOM 30.0.0 (Firebase Messaging 23.0.4)

3
K
8 months ago
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User1449New Participant
asked in Mobile SDKs

Error when show the Acute Feedback in mobile

I setup and added Acute Feedback on my Intercom project as above image. But in Mobile app that using Android SDK 15.1.6, the Acute Feedback button is invisible.Could you please help me check this problem? How can I fix it? Thank you

1
Eden
8 months ago
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Tom DorozenkoNew Participant
asked in Mobile SDKs

React native push notification on iOS simulator.

Do push notification work on a iOS simulator? I have not been able to receive one despite going through at the steps required to setup push notification for  a React Native iOS app. 

2
Racheal
8 months ago
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