Users who don't get a response right away from us tend to simply start another conversation. While the task bot does flag that there's a dupe, we'd prefer to not allow users to start multiple conversations until they've received a reply to the first one. This would help declutter the inbox and save SO much team time!
Best answer by Anonymous
View originalIntercom just released a BETA in the messenger settings, preventing customers sending more than one inbound message.
So excited about this! I do see though that theres a note that it doesn't work on the mobile SDK yet. We're only using Intercom with mobile - any estimate on when that will be available or if I need to be added to a different beta? This is a GAMECHANGER!
Hey there! The beta looks awesome. How can I go about being added to it please? 😄
+5
@eric f11 My team would be interested in this feature as well. How does this look from the user's view? Does it just hide the "start conversation" button?
Hi @kevin b, that's exactly it. So long as a user's conversation remains open or snoozed, the Messenger will not show the "start conversation" card.
@kevin b your workspace has been added to this beta now!
Hey @user784, your workspace has now been added to the beta.
Hi @eric f11 - can I just check in what time period it would stop somebody from sending a new conversation? For example, would they be able to send a new message again after a certain time period has passed?
I don't want to stop our customers from ever sending us a new message ever again 😁
+5
From what I understand, as long as there is an open or snoozed conversation, the user doesn't have the ability to open a new chat.
🙈 Ops! Thats certainly not good
Hey @user772 @user784, I'm going to tag in @jamie m12 Hill here, our PM behind his feature. Jamie, is it correct that expected behaviour here is that the "start a conversation" card will be hidden until the customer's existing conversation is closed?
That's correct. The start conversation button only re-appears as soon as a teammate has closed the conversation.
Here's how it works in the scenario where an end user comes back to send a message about a different topic but their original conversation is still open:
Wow - this brings me relief just thinking about it 😂 @eric f11 The Oliver Space team would love to test out this beta feature, if there's still an opportunity to try it!
Hey @user140, let me follow up internally and I'll come back to you once this is resolved!
Hey @eric f11 can we be added to this beta please?
Hey @user511, let me follow up internally with the team and I'll come back to you!
Hey @user140, I asked your sales owner to get you added to this beta, was this enabled for you?
@eric f11 It was! Thank you so much for making that happen for us. We haven't officially tested with it yet, but will soon :)
Hi there! Would it be possible to enrol our workspace into the Beta as well? 
Hello @eric f11
That's exactly what I was looking for 😃 , I dont know if this beta feature could be added to our workspace. 😁
Thank you for this generous group, you are awesome.
Kind regards,
Houria
Already have an account? Login
No account yet? Create an account
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
