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J
jahanzaibNew Participant
asked in Customer FAQ

Intercom::ResourceNotFound Exception: Resource Not FounD

@Nathan Sudds @Milan anyone can help  me regarding this issue:  first of all I created the lead on the intercom just like that:lead = @intercom.contacts.create(args)it successfully created the lead on the intercom and after that I want to update the lead on the intercom just like lead = find_lead(my_args[:lead_id])company_name = registration_info.company_name || ""company_website = registration_info.company_url || "" lead.name = registration_info.full_name.to_slead.custom_attributes = {"Company Name": company_name, "Company Website": company_website }@intercom.contacts.save(lead)and I got the lead id but when I am going to execute this line @intercom.contacts.save(lead)it gives me this error:@intercom.contacts.save(lead)| *** Intercom::ResourceNotFound Exception: Resource Not Foundalthough I get the lead through postman using the lead id and I got the lead but this shows Resource not found.please help me to fixed it.Regards

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Milan
Top Expert
just now
I
InnocentNew Participant
asked in Conversations

AI customers' feedback and suggestion collection

Hi there! Could you please advise, if there is an AI tool or app that automatically scans Intercom conversations and collect the customer’s feedback, wishes, suggestions?

0
I
2 hours ago
E
Ethan PatrickNew Participant
asked in API & Webhooks

API: Recent Page Views?

Are there any endpoints in the API that would pull the Recent Page Views for a user? 

3
T
4 hours ago
aykut.aydin
aykut.aydinCustomer Support Engineer
posted in Intercom for Automated Support

Automatically Create Tickets by Using Workflows & Custom Actions

In Workflows, it is possible to share a ticket form with customers for them to fill out, but it is not directly possible to create a ticket automatically.To create the ticket automatically, you can use Custom Actions to make an API call to create a ticket. The API endpoint you will need to use is here. Here is an example,1- Firstly, you can create your custom action using the example below, which you will insert into your Workflow later. You can adjust the content of the ticket based on your use-case. 2- Now it's time to incorporate this into our workflow:In my example, I’d like to automatically create a ticket whenever a conversation is rated negatively. (See here for more details on how to ask CSAT via Workflows)For this, I am using branches to check if the conversation is rated negatively. If so, it will trigger the Custom Action we created.  3- Result:When the customer rates the conversation negatively, the custom action is automatically triggered by the Workflow above, creating a

0
aykut.aydin
9 hours ago
K
Keti BosikashviliNew Participant
asked in Workflows

Trigger a manual action by the teammate

Can I trigger a custom attribute change within the user's qualification section?

3
K
19 hours ago
J
jahanzaibNew Participant
asked in Apps & Integrations

Intercom::ResourceNotFound Exception: Resource Not Found

lead #<Intercom::Contact:0x0000561eb31f1788 @changed_fields=#<Set: {"name", "custom_attributes"}>, @email="genuitytest+56565@work4humanity.com", @last_seen_ip=nil, @custom_attributes={"Company Name"=>"", "Company Website"=>""}, @client=#<Intercom::Client:0x0000561eb6dae938 @token="dG9rOmJkYzViNmQxXzBiZjFfNDhkNF85MDg0X2EzNjBiNDcwNmI0MDoxOjA=", @api_version=nil, @base_url="https://api.intercom.io", @rate_limit_details={}, @handle_rate_limit=false, @timeouts={:open_timeout=>30, :read_timeout=>90}>, @type="contact", @id="663b8c8ae671dfde9a0b02a0", @user_id="57858049-29f2-40b9-93d7-f9ad46352826", @anonymous=true, @phone=nil, @name="folka  devop", @pseudonym="Lime Anchor", @avatar=#<Intercom::Avatar:0x0000561eb7af9a20 @changed_fields=#<Set: {}>, @type="avatar", @image_url=nil, @client=#<Intercom::Client:0x0000561eb6dae938 @token="dG9rOmJkYzViNmQxXzBiZjFfNDhkNF85MDg0X2EzNjBiNDcwNmI0MDoxOjA=", @api_version=nil, @base_url="https://api.intercom.io", @rate_l

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J
19 hours ago
Diana Tripac
Diana TripacSenior Community Program Manager

Merge conversations & tickets- Beta available 🤩

Update- this beta access has now ended and requests will no longer be accepted. Great News! Merge conversations & tickets feature is now available in beta! 🥳 That’s one of the most requested features in the Intercom Community—and now we are here to help you get access to it! If you’d like to get access to the Merge conversations & tickets beta, submit your details on the link below 👇Request beta access now💡 Note: Please allow a few days to get access to this beta after sending the request. You’ll get an email notification once you’ve been opted in. In the meantime, to learn more about the merging tickets and conversations beta, check out this article. 👉  Join the Beta Group to keep up to date with available betas, get early access, and share product feedback.

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K
20 hours ago
N
Nora CNew Participant
asked in Article Help Center

How to add articles to multiple collections?

Is there a way to select multiple collections to have the same article. Instead of having to add the same article one by one to each collection?

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1 day ago
Jennifer K
Jennifer KCustomer Support Specialist
posted in Getting started with Intercom

How to Create a New Workspace

Hi I’m Jennifer 👋I am part of the Support Team here at Intercom 👍We often see confusion between creating new Workspaces live in production, creating Test Workspaces and creating Developer Workspaces. There are 3 different types of Workspaces that can be created.Intercom Apps (instances) are called Workspaces, whereas Integrations are called Apps. We've made this change to avoid confusion for developers who are building apps on our Framework.   However, we have not renamed the "app_ID", as changing the name of that to "workspace_id"would have been a breaking change for integrations with Intercom across web apps and websites.To create a new Workspace, you can click on your avatar in the lower left-hand corner. You then hover over your current workspace's name and a pop-out should appear. At the bottom of the "Search for a workspace" pop-out, click "Add a new workspace..." 👍​If you are trying to create a Test Workspace, you should go to your general settings. You'll then be directed to

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Jennifer K
1 day ago
T
Tyson MayneNew Participant
posted in Intercom Community

Looking for an Intercom Specialist

Hello! I am currently seeking an Intercom Specialist who possesses the expertise to assist me in optimizing the utilization of Intercom.

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Nathan Sudds
Expert User
1 day ago
E
ErneConnector
asked in Contacts & Companies

How can a team member manually add information to Company data?

Or, is there a way to integrate an API call that somehow adds a company note? Basically, our support of our companies revolves around events, which we're wanting to expose to our chat support team. We're looking at CRM's right now to possibly be able to sync this information somehow, but it's not always available, so if a chat agent finds this information out, I'd like a way for them to be able to add it so that it sticks to the Company profile somehow. The only way I can think of right now is for them to just add this via company note. But exploring Qualification data, it seems like this could be collected via bot, which would alleviate some of that workload by our team! It seems like qualification data is the only set of fields that can be manually edited, and all others are custom attributes able to receive information via API or other sync methods from outside sources. Is my understanding correct? Also - with qualification data, I'm unsure if that info flow

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M
1 day ago
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Camilla HansleyNew Participant
asked in Support Operations

Seeking Experienced Intercom Specialist

Hello, I’m looking for an Intercom specialist to help fully maximize the usage of Intercom. 

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Nathan Sudds
Expert User
1 day ago
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Mitali SaxenaNew Participant
asked in Conversations

Assignee Name

Is there a way to show the name of agent to whom chat is assigned on messenger?

5
Nathan Sudds
Expert User
1 day ago
E
Emmanuel MarinNew Participant
asked in Tickets

Tag not working in search

Hello,I’ve created a tag that I can put in Lead tags for a conversation, but it will find nothing in the search. I looked for answers and the only one I could find is that it would take up to 36 hours to proceed. However, after a few days it still won’t work. What am I doing wrong ?Ie : I have this ticket which is tagged “Reunion” and which has the keyword “Cannes” in the conversation. If I search for “Cannes”, it will appearbut it if search for Tag Reunion, it won’t. Nothing will actually, tags are useless for me in the search.  I can give specific URL to the support if needed, but does anyone else has any idea what I’m doing wrong ? Is there a workaround ?

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1 day ago
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User2554New Participant
asked in Workflows

View lead source or referral URL

Every single marketing platform I have used (pardot, marketo, drift, etc) has the ability to view the source of the lead once they fill out a form or submit their information. So whether that lead comes from google, bing, google ads, a random website, once the lead fills out their info, you should be able to see where the lead comes from.. In marketing, attribution is key to scale. Why isn't this a built-in functionality?

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mateusz.leszkiewicz
1 day ago
J
jahanzaibNew Participant
asked in Apps & Integrations

The requested resource does not exist; check your path and try again

Intercom::ResourceNotFound • Events::UpdateIntercomLeadWorker@defaultThe requested resource does not exist; check your path and try againI am going to save the contacts like this in rails:@intercom.contacts.save(lead)i got he above error  def find_lead(lead_id)begin@intercom.contacts.find(id: lead_id)rescue Intercom::ResourceNotFoundreturn nilendendsecond one issue I am also facing this issue@intercom.contacts.find(id: lead_id)12:59:09 worker_sidekiq.| *** Intercom::UnexpectedError Exception: The error of type '' is not recognized. It occurred with the message: Your current SDK version is incompatible with version 2.10 of the API and http_code: '400'. Please contact Intercom with these details. 

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mateusz.leszkiewicz
1 day ago
M
Mitali SaxenaNew Participant
asked in Apps & Integrations

Date and File Picker in Canvas Kit

Hi there,This is just to inquire about the support of date picker and uploading attachment in a custom application build using Canvas Kit.-Mitali

1
mateusz.leszkiewicz
1 day ago
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Luka DujmovicNew Participant
asked in Fin AI Agent

Fin asking troubleshooting follow-up questions

Dear Team, I have a specific question related to Fin troubleshooting capabilities.  Is there a reliable/recommended way to make Fin ask follow-up questions to user queries? For example, there might be a Help Center article for login issues that might involve several sequential steps (some of them are not always relevant), or we might have 2 different versions of a similar product, and the correct answer might depend on the version of it the user is using (let’s say instructions 1 are for a red version, instructions 2 are for a blue version). How can we make Fin ask a relevant question (is it option 1 or 2, have you already tried this or that) without providing general answers that might be too wordy? Is there a way to obtain these results directly with Fin and content optimization without complicated workflow setups? Thank you! 

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mateusz.leszkiewicz
1 day ago
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Lauren G12New Participant
asked in Apps & Integrations

Are you using a screenrecording app that you and your customers love?

Hey everyone! We’re exploring a few Intercom apps for video/screen recording to make it easier for customers to share specific issues their having in our product via the help desk. We’re look at the three listed below. Any on the list that you use and love? Any you’ve tried and decided not to use?https://www.videosupport.io/#pricing https://www.coview.com/pricing/ https://www.hellomedian.com/pricing

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C
2 days ago
J
jahanzaibNew Participant
posted in Tickets

The requested resource does not exist; check your path and try again

Intercom::ResourceNotFound • Events::UpdateIntercomLeadWorker@defaultThe requested resource does not exist; check your path and try againI am going to save the contacts like this in rails:@intercom.contacts.save(lead)i got he above error  def find_lead(lead_id)begin@intercom.contacts.find(id: lead_id)rescue Intercom::ResourceNotFoundreturn nilendend

0
J
2 days ago
D
Deniz OguzNew Participant
asked in Conversations

What features does intercom have to make communication more accessible for individuals with disabilities using assistive technology?

 Assistive technology can make communication more accessible for individuals with disabilities who want to use digital messaging. Some examples below: Text-to-Speech (TTS) Software Speech Recognition Software Braille Displays Accessible Messaging Apps Predictive Text and Auto-Correct Audio messaging supportAre there any of the above examples or possibly anything else that Intercom has which can benefit users of assistive technology? 

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mateusz.leszkiewicz
2 days ago
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Ligia AugustoNew Participant
asked in Messages & Series

Building digital customer journey

Hey! I am revamping our digital-led onboarding and adoption journeys in Intercom. I would love to see the series you are building and what kind of campaigns you normally create.Onboarding:We have a big series that includes emails, in-app, and interventions from our Scale CSMs (pool model)We created different onboarding milestones, and if customers are not achieving them, we have different paths and different interventionsAdoption:I am creating different series to send in-app and email interventions when customers are stuck or not reaching specific milestones according to our customer journeyIf anyone is open to chat about that and exchange ideas, let me know!

1
mateusz.leszkiewicz
2 days ago
Ö
Ömer Gökçe TümerNew Participant
asked in API & Webhooks

Getting event when receiving proactive support message

Hello,we are trying to implement a custom launcher that uses intercom’s launcher inside of it as one of our options. Everything went smoothly until we saw that our proactive support messages were showing without our launcher noticing. We couldn’t find any event to get triggered in our code when the user receives a proactive support message. Is there any way of achieving this? we tried with the “onShow” event but that one only triggers when the intercom launcher is opened manually and not through a proactive support message.Thanks in advance!

1
mateusz.leszkiewicz
2 days ago
U
User31New Participant
asked in Product Tours

Can I use CSS to change the styling of my product tour?

I currently have a couple of product tours running in our product, and I was wondering if I could add some CSS to my product that will change the styling of the product tour? There's a couple of things we wish to update to integrate it a bit more in the product, beyond the options Intercom currently offers.

2
V
3 days ago
P
Patrick H13New Participant
asked in Settings, Security & Permissions

Can I migrate content between workspaces?

If I were to create a test workspace and work on a resolution and custom bots, can I migrate this over to a production workspace? If so, what are the limitations of migrating between workspaces?

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T
3 days ago
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