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Matías GuerreroNew Participant
asked in Conversations

Hide specific conversation from messenger

 I want to build a specific interface for a specific AI bot, only accesible from a specific screen. Because it's a mvp I don't want these chats to appear in the side messenger from support, nor receive push notifications when AI replies.Still I don’t find the way to do this so I thought maybe the API has a hacky way to achieve this, such as message through a hidden or archived a conversation.thanks

1
mateusz.leszkiewicz
9 days ago
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thisisntjonNew Participant
asked in API & Webhooks

Help Setting Up SMS Alerts for VIP Calls Using Intercom

Hello,I’m trying to set up an SMS alert system in Intercom for when a VIP customer calls in. The plan is to use the phone workflow to trigger an API call, which then triggers an event. This event should prompt an SMS to be sent to a specific segment of our team.I've been attempting to use "Last contacted" for the created_at field and "Contact ID" for user_id in my API setup, but I keep encountering JSON format errors. If anyone has experience with setting up similar workflows or can offer insights into what might be going wrong, I'd greatly appreciate your help. Also, if there's a different approach that could achieve the same outcome, I’m open to suggestions!Thanks in advance for your assistance!

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mateusz.leszkiewicz
9 days ago
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Eduardo MNew Participant
asked in Apps & Integrations

Configure an Oauth App's Canvas Kit Messenger Webhook URL dynamically

We have created an intercom Oauth app (Statuspal.io) and is working well so far, but we have now introduced a new region of servers (EU) which have a different domain statuspal.eu instead of statuspal.io, however in the Intercom app settings (Canvas Kit > Messenger) it only allows for one flow of URLs, where we already have statuspal.io. Is there a way to add a new flow of URLs (statuspal.eu)? or perhaps make the domain dynamic so to write the URLs like "{host}/api/v1/intercom/initialize"? Or should we just create a new Intercom app altogether, this one seems weird to me, as we'd have multiple apps listed in the store differing only on which region they are for.

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A
9 days ago
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Eva KnutssonNew Participant
asked in Messages & Series

Customise bot image on messenger

Please help! How do I update the Bot image thats on on the messenger? 

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bernice
10 days ago
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abdulaziz alarifiNew Participant
asked in Surveys

SLAs Question

Can we modify the SLAInstead of deletion ?

1
bernice
10 days ago
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Ian MaisonNew Participant
posted in Third-Party Apps & Plugins

Trello for the EU Workspace

Hi There,I was not sure whether to post this as a question, conversation or an idea - as it falls into all three categories. We as an organization are moving to Intercom and as a company we as a technical team rely on the Trello application for task management and roadmaps.My question is, I know Intercom has a great looking Trello integration (seen the articles) but sadly for some reason it’s not available in the EU Workspace, which we’re in. I’d be keen to know if there any immediate plans for add Trello availability to the EU Workspace? - or just a realistic honest answer about when it may be added (if at all).As Trello is a core application for us, it’s a shame that we’re moving to a system that doesn’t allow us to integrate with it as we’re used in our current (soon to be old) system. Thanks. 

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bernice
10 days ago
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smithlooNew Participant
asked in Article Help Center

About improving SEO for article help center

I want to improve the SEO for Article topics searched on an engine (ie Google) that will bring guests to our site. can anyone share experience?

1
bernice
10 days ago
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Henrik LeneriusNew Participant
asked in Fin Tips and Tricks- Connect with the Intercom team

Leveraging Fin for email channel - manageable workarounds?

Hi there! We are starting out our usage of Fin pretty conservatively. Our approach is to only enable Fin outside of our open hours. This way the customer doesn’t have “much too lose” by giving Fin a chance as worst case they don’t get relevant help but they wouldn’t have a chance to speak to human until tomorrow anyways.My problem with this approach is that we only have about 25% new conversations starting through chat, and 75% from emails. So the potential impact of Fin is pretty limited. Understanding that Fin can’t be enabled in the email channel (yet), I was thinking about workarounds. One option that I considered was to have a reply in the workflow for emails coming in outside work hours, where I tell the customer something like “we’re currently closed. But if you go to <url of web app> you can chat with Fin who might be able to help you out immediately”. Where I think this becomes a problem is that if the customer go to the web and tries to send a message through the web in

5
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10 days ago
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Hasan KNew Participant
asked in Messenger

Disable pop-up on reply?

If a user has closed the Messenger pane, I don't want to show it when they receive a reply. I'd like it to show a notification bubble on the launcher and show the pane only when they click on it. I'm unable to find this option in any of the settings.

4
Jacob Cox
10 days ago
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Landon VNew Participant
asked in Conversations

Is there a way to send an automated custom message when my rule closes a conversation automatically.

I have a rule that closes conversations after 5 minutes of inactivity from my customer however I also want to send a custom automated message when this happens such as "Because you irresponsive for 5 minutes I had to close the conversation however you can reopen this conversation at any point after reading". Does this feature exist? Thanks

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Jacob Cox
10 days ago
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Carmen McGradyNew Participant
asked in Article Help Center

Backdate articles on Newsfeed

I’d love to know if we can backdate news items. We’re going to migrate a bunch of news articles over from Pendo. Will they all look like they shipped on the same day, or can we make it look like they came out when they came out?

4
Jacob Cox
10 days ago
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Aleksandra MakówkaNew Participant
asked in Settings, Security & Permissions

Limiting teammember to a specific inbox

Hello, My company is using Intercom in several teams (Support, Sales and Success). We’ve created three separate teams inside Intercom. Is there a possibility to limit the view of each of the teammembers to only see their dedicated team’s inbox? I.e. Support should only see messages asssigned to Support, and not to Sales and Success. I’d be more than happy to provide more details - please note I am quite new to Intercom, so apologies if this question shows my lack of basic knowledge. Thanks in advance!

1
Jacob Cox
10 days ago
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Mario GuevaraNew Participant
asked in Apps & Integrations

Facebook/instagram comments?

Hello! Is there anyway to answer get facebook/insta comments in an inbox? I already did messages, but so far, I cannot find a clear solution for comments. Thanks in advance

1
Jacob Cox
10 days ago
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Ida JNew Participant
asked in Messenger

Email Signatures

Hey, I am curious to know how other companies handle email management. Currently, we are using a third-party app to manage our emails and use intercom for live chats. However, ideally we would want to migrate email support into intercom so that we can save some money. The problem we are facing is that we have multiple inboxes with different signatures for each one. For example, one inbox has a generic signature without specifying agent names, but other inboxes require agent names to be visible. Is this even possible? We’re happy to change our procedures quite a bit to make this work, but email signatures is non negotiable. 

1
Jacob Cox
10 days ago
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kmchucNew Participant
asked in API & Webhooks

Unable to POST Contact using email

I’m currently trying to POST a Contact with just an email, and am currently being met with a 400 error:Request body:{"name": "Kim Chuc", "email": "email@gmail.com"}Response body:{ "type": "error.list", "request_id": "0004n8c4t4e6a3olv82g", "errors": [ { "code": "invalid_document", "message": "either_email_or_user_id_present validation failed" } ]} Based on the docs, email is the only required field to POST a Contact and I’ve double checked to make sure the email doesn’t already exist: Has anyone ever come across this issue before? 

1
Jacob Cox
10 days ago
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Tim ForanNew Participant
asked in Workflows

Intercom / Slack integration - now showing "Received participant added notification" instead of conversation content

Our company has an automation between Slack and Intercom, such that when a new conversation is started in Intercom, we received a message in Slack with the contents of that conversation.  Starting today, for seemingly no explicable reason on our end, instead of the conversation contents being posted in Slack, we are just seeing “Received participant added notification”.  We’ve seen this occur twice, with the first instance occurring roughly 35 minutes ago.“Received participant added notification” is a string used by Twilio (upon which Intercom is built), and so we’re wondering if there’s a bug on Intercom’s side that is resulting in the notification being posted via the automation instead of the conversation contents.  Any help would be appreciated.

1
Jacob Cox
10 days ago
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Oliver StenningNew Participant
asked in Mobile SDKs

Message input field sometimes doesn't appear in chat on iOS

When opening the Intercom messenger to send messages, after tapping the initial prompt and being asked to type a question, sometimes the text input field for the message does not appear, and there is no way for the user to type. We’ve had reports of this happening from users and have videos of it happening, but have not been able to replicate this behaviour on the simulator. We’re encountering this issue on version 17.0.0

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Jacob Cox
10 days ago
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kironetNew Participant
asked in Mobile SDKs

iOS: Memory leaks after installing Intercom

Hello,I started getting memory leaks printed from Instruments after installing Intercom(17.0.2). Double checked by uninstalling(got 0 after uninstalling).The package was installed using SPM.  

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Jacob Cox
11 days ago
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Sheena MilesNew Participant
asked in Conversations

Conversations Search code not returning any values

I am trying to pull all of our poorly rated conversations to then analyze the data and understand where we have gaps. I’m using the API with the code below: {"query": {"operator": "AND","value": [{"field": "conversation_rating.score","operator": "<","value": 3}]}}However, it doesn’t return any values (posting the returned code as well). I know the conversations are there, because when I retrieve them 1x1 I can see them, but this doesn’t provide me anything. Can anyone see anything glaringly wrong? I’m using the 2.10 API. Headers are also below.{"type": "conversation.list","pages": {"type": "pages","page": 1,"per_page": 150,"total_pages": 0},"total_count": 0,"conversations": []}  

1
Jacob Cox
11 days ago
A
AdrielNew Participant
asked in Mobile SDKs

io.intercom.android.sdk.survey.block.AttachmentBlockKt.VideoAttachmentBlock

io.intercom.android.sdk.survey.block.AttachmentBlockKt.VideoAttachmentBlockThis strange error apeared to a single user 3 times on my app, i wonder what could it beMy app runs in Flutter, android version, The SDK version is intercom_flutter: ^8.0.3here the error stack:Fatal Exception: java.lang.NoSuchMethodError: No virtual method at(Ljava/lang/Object;I)Lt/q0$a; in class Lt/q0$b; or its super classes (declaration of 't.q0$b' appears in base.apk)       at androidx.compose.material3.ProgressIndicatorKt$CircularProgressIndicator$endAngle$1.invoke(ProgressIndicator.kt:16)       at androidx.compose.material3.ProgressIndicatorKt$CircularProgressIndicator$endAngle$1.invoke(ProgressIndicator.kt:2)       at androidx.compose.animation.core.AnimationSpecKt.keyframes(AnimationSpec.kt:7)       at androidx.compose.material3.ProgressIndicatorKt.CircularProgressIndicator-LxG7B9w(ProgressIndicator.kt:448)       at io.intercom.android.sdk.survey.block.AttachmentBlockKt.VideoAttachmentBlock(:513)       at

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Jacob Cox
11 days ago
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Laurent MalkaNew Participant
asked in Fin AI Agent

how can we include beamer feature requests in Fin AI?

What is the best way to feed FIN AI with Beamer feature requests?  foe example, lead comes in and asks for a feature that is under development.  Unless fin knows about the request, the answer will lead to a conversation.what I am trying to achieve is to streamline the conversation with additional context to increase engagement, conversion and retention.    

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Jacob Cox
11 days ago
U
User2284Connector
asked in Tips, Tricks and Workarounds

What's the best way to link customers from an email to intercom messenger?

We’ve got a “Contact Support” button or an “Ask a question” call to action in an email. How are you guys linking to get people to engage with the Intercom Messenger? We have a contact page, that auto-pops up the messenger. But would love to see how others are handling this. Thanks!

1
Jacob Cox
11 days ago
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Natasha GazvodaNew Participant
asked in Conversations

[BUG] Attachment files issue

Hi there! Here’s a bug our team flagged: When forwarding an email with a lot of attachments, we can’t see everything in the screen. Here’s a screenshot of the Intercom email getting cut off when there are too many attachments. I can’t get to the Send button. This one’s not as bad as one I had recently where I had to zoom out to 50% the window size just to be able to see it.!--> 

2
A
13 days ago
M
MessagesNew Participant
asked in Article Help Center

Links in posts opening new tabs

At the moment if I add a link to my posts it opens in a new tab, which opens in a logged out state. This is a pretty poor experience for the customer. Is there a way for the link to open in the same window?

2
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13 days ago
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Rob BathgateNew Participant
asked in Product Tours

Product Tour callback (detect when started)

Hey,Do the Product Tours javascript intergration offer a Javascript callback?I want to identify (on site) when a product tour has started for a user.Flow:User visits a given page on the website Product Tour starts I need to check if a certain element is on the page as this is used by the tour. There is a few user cases when it wont, and I therefore need to run some custom (on site) Javascript to show that element. Workflows or webhooks won’t help in this situation, as I need to check and show the on-site element as soon as the tour starts. (well, actually before step 3)Ideas:Javascript callback when the tour is started OR Javascript callback when a ‘next’ button is clicked on the tour OR another way to programatically (on-site) determine either of the above.If this is entirely not possible, is there a way to detect if a user is due the tour?At the moment the tour uses normal settings within the Intercom > Product Tour (i.e. show once, the first time the user meets given criteria). I

1
A
13 days ago
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